Catastrophe Response
Back to Our ServicesWhen catastrophe strikes, speed, experience and coordination matter. Our nationwide presence combines local knowledge with global reach, enabling us to rapidly mobilise experienced resources and support clients through major events.
Our dedicated CAT Coordinators monitor developing events, claim volumes and resource requirements to position the right people where they are needed most. Established CAT protocols and first hand experience across major events in New Zealand, Australia and the Pacific Islands allow us to scale our response while maintaining consistent service, communication and technical quality.
Technology plays an important role in our response. Weather tracking and geo-mapping help us understand potential exposure and position resources effectively. Satellite imagery, Drone Services, remote assessment and ConnectMeLIVE provide additional ways to assess damage and progress claims where traditional site access is difficult or restricted.
Our CAT capability includes:
- Rapid mobilisation of local, regional and international resources
- Dedicated CAT coordination and established response protocols
- Property and discipline specific expertise
- Proactive weather and event monitoring
- Geo-mapping and catastrophe modelling
- Drone and satellite imagery
- Field, desk and remote assessment
- Scalable technology and resources
Every catastrophe presents different challenges. Our approach is designed to adapt quickly, bringing together the right people, expertise and resources to support our clients and their policyholders when they need us most.