The key to our great customer experience is great people, enabled by great technology.
McLarens New Zealand (McLarens) is the largest multi-disciplinary, full-service claim management company, operating in New Zealand. We have an extensive nationwide network of 26 branches and a strong presence in the Pacific Islands which complements the strong global McLarens presence. We have extensive experience across all types of claims - from the simplest to the most complex.
We work alongside our sister companies Mode Project Solutions and InnoCo which allow us to fulfil our vision of creating a customer solution service that identifies the needs of the customer, from the initial loss through to reinstatement. This determines the most effective path, across both digital and human touch points, to provide a true end to end experience.
We believe that technology has enormous potential to overcome many of the traditional pain points in the claims experience. Benefits such as better serving the customer demands, whilst reducing associated costs and managing regulation. In response, we have established a dedicated Customer Solution Centre that can provide a level of interactivity to ensure we deliver the service that the customer expects, and the claim requires using our innovative claims technology.
We provide a complete end to end solution to any situation. While our business and digital journey continues to develop, digitally enabled claims services are a core strength of our offering.
McLarens is a global claims service provider that helps our clients achieve timely and equitable claims resolution. Headquartered in Atlanta, Georgia, USA, McLarens has over 200 offices around the world and nearly 1,500 full-time employees.
McLarens is focused on People, Products and Processes to offer the highest quality of customer service in the industry for nearly 90 years. As an example of our client commitment, our Aviation team offers unmatched credibility and assurance in their sector.
We attract accomplished senior professionals who average more than 20 years of claims adjusting experience meaning we are well-positioned to deliver a consistent, proactive approach to claims management.
Our employees, including adjusters, management, and staff, has a personal vested interest in our clients’ success.
Our clients receive access to our proven, proprietary, web-based claims management system which enables 24/7 access to up-to-the-minute claim information, regardless of the client’s or claim’s geographic location.
At McLarens, we believe our great service starts with great people. It's that simple.
We are committed to diversity and inclusion valuing our differences as well as our combined strengths.
Our industry-leading team pioneers' new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.