Loss Adjustment

Quality is at the heart of everything we do.

Throughout our extensive global network, our reputation for quality is built on the unrivalled expertise and local knowledge of our loss adjusters, who bring an average of 20 years’ experience to the job.

Our loss adjusting service is delivered through a national network of branches with experienced, qualified loss adjusters in locations New Zealand wide.

Our nationwide presence means we are able to create local relationships with clients, customers and suppliers while having the resources to scale and support on a national level.

We have the ability to manage all levels of claims with our experienced staff across all lines of general and marine insurance industry. Using our innovative technology, we are able to maximise our industry knowledge across the company, regardless the location.

In the event of a catastrophe event, the geographical spread of our network of adjusters provides the scale and resource to provide an immediate response combined with local knowledge. Working in conjunction with our unique Twenty4Seven service, giving customers immediate access to our experienced claims professionals when they need it.

Our team are highly experience working across catastrophe event, with many working in both Australia and Pacific Islands when these events occur.


We provide an end to end motor claims solution, managing all aspects of the claims process, including first notification of loss, damage assessment, providing claims settlement recommendations, and taking recovery action against liable parties.

We offer a third-party administration function, managing the claims process end to end, which includes making payments, providing bordereaux, and other management information reporting. 

Our motor service is tailored to suit clients’ needs, with specific programs and service levels designed to suit all requirements. Where we provide regular service level compliance reporting, along with other reporting specific to Client's needs. 

We respond to motor claims anywhere in NZ and provide virtual assessment opportunities through our ConnectMeLIVE technology to speed up the assessment process, where appropriate.

Our motor team have strong technical knowledge, qualifications and experience, with industry leading expertise in handling light motor, heavy motor, agricultural, horticultural and other machinery related claims. This is all underpinned with service standards and delivery that put the customer first at all times.

Specialist Services

Our Specialist Services team is the definitive solution for large, complex claims. Our team is one of the most qualified technical capabilities team throughout New Zealand and the world. This premium service gives you access to world- class expertise and the ability to strategically manage losses globally.

Each team member must have met strict requirements in terms of qualification, experience and skills, so you can be assured your claim is in safe hands.

Our team approach gives us the resources to draw together your exact requirements and the necessary specialists from around the country. This includes our line-of-business specialists and local branch staff who have access to the best local knowledge, as well as the specialist policy and claim outcomes required for all stakeholders.

Forensic Accounting Services

Whatever the size of business or however complex the loss, McLarens has the right expertise and depth of knowledge to offer an effective response to all financial risk claims. 

Today, losses often require a range of experts including accountants that possess strong commercial knowledge and deep forensic knowledge. Our Financial and Forensic Accounting Services comprise dedicated financial loss specialists and forensic accountants with backgrounds in insolvency, auditing, management accounting and litigation support.  

Our team combine this broad commercial experience with many years of managing a wide-ranging variety of insured losses and other financial losses throughout the Asia Pacific region. 

From first notification of a loss, they work seamlessly with our team of property and liability loss adjusters to provide immediate assistance in developing claims mitigation and settlement strategies. 

Liability Services

We have extensive knowledge and experience across all classes of liability claims and a wide range of business sectors including manufacturing, professional bodies, construction, transportation, hospitality, energy and retail. 

Our work is predominantly insurance, and we also provide services in litigation support and for large self- insured corporations. Our Insurance clients range across the New Zealand market, into Australia where there is New Zealand exposures and for a broad range of international markets including Lloyds of London.