Loss Adjustment
Back to Our ExpertiseQuality is at the heart of everything we do.
Throughout our extensive global network, our reputation for quality is built on the unrivalled expertise and local knowledge of our loss adjusters, who bring an average of 20 years’ experience to the job.
Delivering our exceptional loss adjusting service, we operate through a nationwide network of branches equipped with skilled, accredited loss adjusters spanning New Zealand.
Our national presence allows us to build strong local relationships with clients, customers, and suppliers, while also maintaining the scale and flexibility to support major events and clients operating across multiple regions.
We manage claims of all sizes across general, motor and marine lines. Our experienced team leverages innovative technology and shared industry knowledge to deliver a consistent standard of service, regardless of location. This includes the use of our ConnectMeLIVE technology, enabling virtual assessments to help progress claims faster where appropriate.
In the event of a catastrophe, the geographical spread of our team enables an immediate and coordinated response, supported by local insight. This is reinforced by our Twenty4Seven service, providing customers with direct access to experienced claims professionals when they need it most. Many of our adjusters bring first-hand experience from major catastrophe events across New Zealand, Australia and the Pacific Islands.
Our service is tailored to each client’s needs, with bespoke programmes, agreed service levels and customised reporting. We also provide regular compliance updates and, where required, full third-party administration, managing the entire claims process including payments, bordereaux and management reporting.
Experts in Complex Claims
When claims demand deeper expertise, broader perspective and absolute precision, our Specialist Services team provides a trusted solution.
Handling high-value and technically complex Property and Construction, Financial Adjusting Services and Liability claims, the team brings together specialist capability across these disciplines to manage complexity with confidence.
Recognised as market leaders and active contributors to the wider insurance industry, our specialists bring a high level of technical capability, experience and professional credibility. Their work is underpinned by strong qualifications, proven expertise and peer recognition, enabling them to confidently navigate complex, high-value and sensitive claims.
With a reputation for thought leadership and a commitment to advancing industry standards, this team operates at the forefront of complex claims management, delivering clarity, confidence and control in challenging circumstances.