Managing your Claim

Trust your claim to the experts.

From catastrophic natural disasters to minor property damage, McLarens is there with the right team, the right technology, and the right processes to help you resolve your claim.

We’ve built a long-lasting business on focusing on delivering the best possible service for every type of claim, no matter the size or complexity. Every member of our team is committed to providing the best possible support, care and to make tomorrow a better


The Loss Adjuster's role is to work with the insured (policy holder) and the insurer to facilitate appropriate consideration to a claim, with all relevant detail having been obtained and reported to the insurer. This can be residential claims through to complex specialty lines losses.

The Loss Adjuster will meet with the insured and/or their representative to discuss the loss and where applicable inspect and assess damage. Details of the loss will be submitted to the insurer in a report. Where the loss relates to damage to property, the Loss Adjuster can often advise on reinstatement options, or work with the insured to arrive at a suitable resolution.

We work closely with reinstatement companies, builders and associated sub trades, along with a variety of other professionals where required, including but not limited to:

  • Engineers from many areas of discipline
  • Architects/Draughtsmen
  • Project Managers
  • Accountants
  • Legal fraternity

Professional Loss Adjusters come from a variety of backgrounds. While ultimately their area of expertise is now insurance (claims in particular) this all depends on the level of experience, background and qualifications.  Some may specialise in more complex areas such as Major Loss, Business Interruption/Financial lines, Construction, Liability or Marine losses.

Each area of expertise has its own requirements, whether the loss relates to a simple residential claim, or a complex commercial loss. The adjuster will work with both the insurer and the policy holder, ensuring that they are provided all of the information needed to make the right decision under the policy in force.

No, we are a professional service to investigate a claim on behalf of your insurance company. We are responsible for establishing the cause of a loss and to determine whether it is covered by your insurance policy. We may visit the site of the loss in order to gather evidence and assess damage.

It is common practice for insurance companies to involve specialist claims handlers or loss adjusters to assist in the process of claims.

McLarens New Zealand is the largest multi-disciplinary, full-service claim and repair management company operating in New Zealand. Our experienced claims handlers and loss adjusters have a wide range of specialist knowledge who are able to provide end to end resolution of your claim. 

We may need to ask you questions which arise from information you have given to the insurance company when you notified the claim (or completed a claim form).

We will also ask you to provide supporting evidence for your loss, such as purchase receipts for stolen / damaged items, where this is felt to be necessary.

We will generally assess and calculate settlement subject to the final approval of the insurance company who will then issue payments themselves.

In some cases, we have been given the authority by your insurer to pay you directly and we will inform you if this is the case.

Your contact details are provided to us from your insurance company and we will contact you via their preferred method.

We will contact you once we are appointed to act on your claim or if we require further information.

If we intend to do a site visit, the contact will be by phone to arrange an appointment at a time convenient.