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Aaron has been a Loss Adjuster with McLarens since 1997 and holds a Bachelor of Business Studies and Associate of the New Zealand Insurance Law Association.
During his over 20 years in the Loss Adjusting industry, he has gained significant experience with all claim types.
Since 2010 Aaron, has focused on commercial earthquake claims (both Material Damage and Business Interruption), while also dealing with larger and complex claims in the wider Wellington, Manawatu and Hawkes Bay areas.
Alex begun her career in general insurance 2016 with Youi Insurance after graduating from AUT University with a Bachelor of Arts major Events Management, minor Social Sciences.
She began her insurance career in sales and moved to the claims department shortly after specializing in managing motor claims from end to end.
Alvin joined McLarens in July 2013 after 16 years working for Loss Adjusters and Insurance claims based companies in the UK. Alvin specialises in Material Damage and has adjusted losses across a wide range of commercial and domestic claims.
Andre has been in the insurance industry since 1991 across both Australia and New Zealand, with over six years ongoing in supervisory and management roles after graduating with a Bachelor of Commerce in Financial Accounting and HR Management.
Andre is a Senior Associate of ANZIIF and was General Adjuster in charge of the Melbourne office of FM Global for 12 years and Senior Broker with ICIB for a year before moving to McLarens in 2019.
An insurance industry professional with over 30 years’ experience, Andrew is a Chartered Loss Adjuster with a Diploma in Loss Adjusting and a Senior Associate of ANZIIF.
Andrew is an Executive General Adjuster in the Specialist Services Team responsible for complex and major losses anywhere in New Zealand. With a solution oriented and collaborative approach, he leads teams to effectively manage and settle claims.
Andrew specialises in Major Loss – Commercial, Manufacturing & Production, Shopping Centre Losses, Earthquake, Public/Product Liability and Construction Risk.
With the Insurance Industry since 1970, Bill has been a loss adjuster since 1990. He is an Affiliate of the Australian Institute of Chartered Loss Adjusters.
Bill specialises in large commercial, domestic and rural property claims. He has been involved in loss adjusting claim management with expertise in catastrophe disaster events.
Bill has been a Loss Adjuster since 2012 and previously worked for 13 years in the Motor Vehicle Repair industry.
Bill specialises in Light Motor, Service and Repair, Commercial Property, Public Liability, Marine Hull and Contracts Works.
After graduating with a Bachelor of Business Studies, majoring in Finance in 2012 Braden joined McLarens. Braden joined the Forensic Accounting team gaining his ANZIIF Diploma of Loss Adjusting.
He specialises in Business Interruption, Advanced Loss of Profits and Stock, Liability Quantification and complex major losses.
Chloe has been a Loss Adjuster with McLarens since 2009 starting in our Auckland branch before moving to Christchurch to spend 3 years assessing earthquake claims.
Chloe moved into a senior role with the company moving to Whangarei where she manages the Northland region.
Claire has been with the Insurance industry since 2003 where she has worked in sales, underwriting and claims. She began her career as a Loss Adjuster with McLarens in 2012 and prior to this worked as a property manager.
Danie joined McLarens in 2008 after 17 years working for multi-national adjusting firms in South Africa and New Zealand. Danie specialises in handling major and complex assignments, and is particularly skilled at streamlining claims through balancing sound technical skills with a commercially sensible and pragmatic approach.
He is highly experienced in dealing with large losses and has built a solid reputation for progressing complex claims through their most challenging stages. Danie has managed large and complex losses in South Africa, New Zealand and the Pacific Islands.
During the Canterbury Earthquakes of 2010-2011, Danie was the lead adjuster on a large volume of major earthquake claims and led a team handling over 400 cases, many entailing multiple sites and a complex range of Material Damage and Business Interruption issues due to incurring damage from multiple events.
Dave has been in the insurance industry since 1993 and is a Chartered Loss Adjuster. He is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and an Associate and New Zealand Division Secretary of the Australasian Institute of Chartered Loss Adjusters.
Specialising in Major Loss (Commercial & Residential), Liability, Contract Works, he has also attended catastrophe events throughout New Zealand, Australia and Fiji.
With the Insurance industry since 1987, David progressed to regional claims manager for a leading underwriter for 10 years before joining McLarens.
David specialises in large material damage, liability and contract works claims and is an Allied member of the Australian and New Zealand Institute of Insurance and Finance.
David has experience in various CAT scenarios and has previously co-ordinated a CAT response on behalf of a lead Insurer. He was also involved in scoping, pricing and reinstating EQ damaged homes in Christchurch. In addition to this David has been involved in external deployments, including the assessment of damaged properties following the 2016 Sydney hail storms.
David is a Chartered Loss Adjuster and part of the Specialist Services team including working as a national peer reviewer for Material Damage, Liability and Contract Works.
He is an Associate member of the Australasian Institute of Chartered Loss Adjusters, a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance, a Certified Insurance Professional and member of the New Zealand Insurance Law Association.
He commenced his career as a Loss Adjuster with McLarens 1990 after completing the first stage NZCE (Civil Engineering).
Originally starting his working career with a large insurer, Dean soon moved into Loss Adjusting becoming Chartered in 2007 and honing his technical expertise through many of New Zealand's large losses. He ultimately moved into executive roles from 2010, and has more latterly obtained his MBA through the University of Auckland.
Dean has a passion for his team and their development, with an equally important clear focus on the customer, innovation and evolving industry dynamics. Being a 30 year veteran of the industry, he has witnessed and relishes being part of an industry going through such significant fast paced change, a challenge faced by individuals and businesses alike.
Debbie has been involved in the insurance industry for over 20 years and has significant experience in the adjustment of material damage losses, both of a commercial and domestic nature up to $500,000.00.
She holds a Diploma in Loss Adjusting and currently provides teaching assistance to a number of Loss Adjusters in the Napier branch and throughout the wider network.
Dennis has worked in the insurance industry since 2012 and he has over 30 years of management experience with a variety of organisations in New Zealand and overseas.
He has business qualifications through Massey University and a background in human resource and telecommunication management.
With the insurance industry since 2011, Diana plays a pivotal role in developing policy and procedure to support our People and the way they operate. In addition, she acts as a conduit between the business units to ensure continued process adherence and improvement.
Diana has a BA in Political Science and History and a Post Graduate Diploma in Business and Administration. Diana started working at McLarens in 2011 after returning to New Zealand from the United Kingdom.
Dwayne has over 20 years expereince as a Loss Adjuster and holds a Bachelor of Commerce, Post Graduate Diploma of Commerce, ANZIFF Diploma and is working towards his Dipolma in Loss Adjusting.
Dylan has been a Loss Adjuster since 2011 building strong relationships with key insurers and developed a wide range of skills and knowledge in General Adjusting.
With a background in the building industry, Dylan brings an understanding of building construction and repair methodology to specialise in commercial loss, contract works and natural disaster claims.
After graduating with a Bachelor of Science in Psychology, Edmund started in the insurance industry in 2011 working with a large insurer. Edmund specialises in earthquake/CAT claims working across the Christchurch and Kaikoura events before moving to work exclusively on EQC claims.
Edmund joined McLarens in 2020 initially as TPA for EQC claims before progressing to Loss Adjuster.
Emma started with McLarens in April 2017 starting off in Administration before progressing into claim management in April 2018.
She has previous experience with ACC assisting Case Managers on claims and a number of years within the hospitality industry as a trained chef.
Erika first joined the Insurance Industry in 2012 working as a claims technician for McLarens.
Erika has been a Loss Adjuster since 2014 and holds a Certificate in General Insurance and is currently completing a diploma in Loss Adjusting.
She is an Associate Member of the Australian and New Zealand Institute of Insurance and Finance. Erika specialises in small and large Residential Property and contents claims.
Erika has been involved with catastrophic events throughout the region along with managing the Auckland team.
Esther started in the insurance industry in 2001 working at State Insurance as a Claims Adviser before moving to a Quality Analyst for Broker Personal Lines Underwriting in 2003.
Esther holds a Diploma in Loss Adjusting as she moved to a Loss Adjuster role in 2004 with IAG. She started with McLarens in 2012 specialising in Contract Works, Public Liability and General Adjusting.
Fraser started in the insurance industry in 1992 working with AMI Insurance in a number of roles including underwriting Motor, Fire, General, Boat and Farm insurance. He was a Branch Manager from 2007 till his departure in 2016.
Moving on from AMI, Fraser has worked in senior roles at Avis, ACC and Asset Managers before joining McLarens in 2020.
Geoff has been in the insurance industry since 1982 and a Loss Adjuster since 2011. He is experienced in domestic and light commercial claims and has been involved with catastrophe claims in New Zealand and Australia.
Geoff is a Certified Financial Planner who holds Diplomas in Financial Planning, Business Management, ChFC, CLU, CIP and ANZIIF (Senior Associate).
Geoff commenced his career in the Insurance Industry with McLarens in 2006.
He undertakes a range of property adjustments which has included a number of large value commercial losses relating to the Christchurch earthquake, various assignments with the Earthquake Commission and general property claims.
Gideon has a background in banking working for BNZ and ANZ as a personal bankers before moving to IAG in 2017 where he started in a sales role before moving into a Claims Case Manager.
Gideon progressed to the off-shore partnering team at IAG as a SME where he trained staff based in Manila before moving to McLarens in January 2020.
With the Insurance industry since 1989, Gillian has been a Loss Adjuster since 2003. Gillian is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and specialises in Commercial Property and Fidelity claims.
Gioia has over 40 years’ experience in the insurance industry starting in claims and underwriting before moving to loss adjusting. She became a Loss Adjuster in 1996 and has gained significant experience with all claim types including numerous CAT events in New Zealand and Australia.
Gioia specialises in Building Warranty, Commercial Property, Contract Works, Engineering and Machinery Breakdown, Public Liability and Major Loss – Residential.
Graeme has 20 years of experience within the insurance industry, spanning across sales, claims, recoveries, IT and adjusting. Graeme is familiar with claims across all Insurance lines and specialises in commercial property, residential major loss, light motor and marine hull.
Graeme has experience in the construction industry, as he worked for two major New Zealand Building Supply Merchants, as Retail and Yard Manager, before moving to a Project Estimations role. This provided Graeme with a hands-on knowledge of Building practices and the materials used in the construction industry.
Being involved in Information Technology since 1978, Graham has worked in a variety of verticals including Broadcasting, Retail and IT Services before joining McLarens in 2015.
Graham has previously had roles in Infrastruture Management, Architecture and Strategy Planning as well as Operational Support and general IT Management.
Greg has been in the Insurance industry since 1979 and has been a Loss Adjuster since 2011. His qualifications include ANZIIF (Snr Assoc), CIP, ACLA
Prior to joining McLarens, Greg held a commercial Broker role which included management of large corporate accounts including within the Dairy and Local Government Sectors.
Greg joined the McLarens team as a commercial Loss Adjuster and has adjusted a large number of losses including a significant number of multi-million dollar losses resulting from the Christchurch earthquake. He has been involved in a number of projects including managing building reinstatements to a completion, multi-unit/multi-insurer building sites and cash settlement negotiations. He has handled a significant number of large fire losses and been involved in a number of weather events, both in New Zealand and Australia.
Greg has been a Loss Adjuster since 1982. He is an Associate of the Australian Institute of Chartered Loss Adjusters and a Fellow of the International Federation of Adjusting Association. Greg specialises in major losses and has handled many complex and difficult claims.
Hayley started with McLarens in 2013 and spent 2 years working with a specialised team following the Kaikoura earthquake. She has moved to the Customer Solution Centre which services services all areas of New Zealand managing claims from start to finish, along side our Loss Adjuster teams.
Helene is a qualified with a Master’s in Accounting and Information Systems and certified as a Public Accountant, Internal Auditor and Fraud Examiner in the USA.
With extensive accounting and auditing experience, she has worked across a variety of industries and organisations including the I.R.S. Criminal Investigation Division, Government, Energy, Construction and Hospitality.
Since moving to New Zealand, she has become a Full Member of Chartered Accountants Australia and New Zealand and now works in the Specialist Services team.
Helene works with CEOs and CFOs of large complex New Zealand businesses and other insurance professionals to identify Business Interruption entitlements for large and most complex claims.
With the Insurance industry since 2005, Holly has been a Loss Adjuster since 2009. She is Senior Associate member of the Australian and New Zealand Institute of Insurance and Finance and specialises in Commercial Property, Commercial Major Loss and Public Liability.
Holly became a Team Manager in 2021, managing the Nelson, Greymouth and Christchurch teams.
Ian has previously held senior financial roles in Europe and New Zealand, with his most recent CFO role being NZME in Auckland.Ian has worked with our Forensic Accounting Services team and brings a wealth of experience in Corporate Finance into the Finance Director role.
Jacque has been with McLarens since 2010 providing claims tech support. Since 2015 she has been managing the Ministry of Education Risk Management Scheme for school contents claims whilst continuing to providing claims tech support for Loss Adjusters within the wider team.
James has worked in financial and management positions since 1985 moving to work as a Loss Adjuster in 2013. He is an Associate of the Australian and New Zealand Institute of Insurance and Finance, holds a Bachelor of Commerce and is a member of Chartered Accountants Australia and New Zealand.
As a loss adjuster, he specialises in Agriculture, Commercial Property, Commercial Loss and Business Interruption.
Janene is a Property, Liability and Financial Loss Specialist starting in the industry in 1996. During her career, Janene has gained significant experience in adjusting losses across a wide range of industries including; food products, dairy, meat, seafood, horticulture, wine and beverage, and chemical processing.
Janene has managed Property, Business Interruption and Liability claims throughout New Zealand, as well as adjusting claims originating from New Zealand products / services which have been supplied to other countries throughout Australasia, Asia, the Middle East and Europe.
In addition to processing and manufacturing losses, Janene has adjusted major property and financial claims for a range of other industries throughout New Zealand, Australia, and the Pacific Islands such as pulp and paper, energy, hospitality and tourism, healthcare, retail and professional services.
She also provides Litigation Support and advice on a range of matters such as Business Interruption, Fidelity, Stock Reconciliation, Product Recall and Contamination.
Janene is studying towards a Bachelor of Commerce, majoring in Commercial Law and Cost Accounting and holds a Diploma of Financial Services and is an ANZIIF (Senior Assoc.) CIP.
During the Canterbury Earthquakes 2010-2011 she was the Claim lead and/or Financial lead adjuster on more than 150 major earthquake claims and also led a team of Financial Loss specialists that handled well over 300 cases, many of which entailed multiple sites and a complex range of issues due to incurring damage from multiple events.
Janine joined the insurance industry in 2001 and has comprehensive experience in managing large revenue client portfolios, onboarding new business acquisitions and overseeing marketing and communications functions.
Prior to joining McLarens, Janine worked in the Life and Health, Loss Adjusting and Reinsurance sectors in New Zealand as well as South Africa and the UK.
Janine is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.
Jay has a background in finance and business development management working in various roles across the UK before moving into insurance in 2019. He worked with the Sydney based, IAG Catastrophe team and progressed to work in the High Impact claims team.
Jay moved to New Zealand in 2020 working with Allianz in travel insurance before moving to join McLarens in July 2020 as a Claims Technician. He was promoted to the role of Senior Motor Claims Handler in April 2021 where he assists in the management of the McLarens Motor team across New Zealand.
Jay moved to his new role of Customer Solutions Team Manager in November 2021, leading a team focusing predominantly on contents losses.
Jayson has a background in carpentry completing a trade qualification before achieving honours in Building Science. Starting in the insurance industry in 1999, Jayson has worked in a variety of insurance claims roles in assessing, management and loss adjusting, both direct for insurer and for external adjusting companies.
Jayson has experience working on numerous catastrophe and earthquake events including both the Canterbury and Kaikoura recovery projects. He joined McLarens in August 2020, progressing to a Loss Adjuster Team Manager for Auckland in September 2021.
Jennifer has worked in both the UK and New Zealand insurance industries since 2012, primarily in Claim Handling and Claim Management roles, as well as some time spent in Sales and Service.
She has experience in end to end case management and enjoys facilitating the progress of claims through to prompt resolution. She has worked within Quality Assurance within previous roles and has been an active member of many groups outside of her job commitments such as Wellbeing Committee, Enterprise Change Network, GEM Committee and Social Clubs.
Jennifer has worked in the insurance industry since 1982 starting specialising in liability and local government. She progressed to the Liability Claims Manager for 7 years before becoming the National Claims Manager for 17 years at QBE.
Jennifer joined McLarens in 2018 as a Technical Claims Consultant working with the Specialist Services team.
Jia has 6 years experience working on Canterbury EQ claims and litigation support at EQC, specialising in complex claims, such as complaints, mediation, multi-unit buildings and litigation.
She holds a Bachelor of Commerce and Diploma in Loss Adjusting. She is an ANZIIF (Senior Assoc) CIP and AICLA (Aff). With Chinese as her first language, Jia is able to easily adjust and assist others with Chinese Insureds’ claims.
Joining McLarens in 2017, Jia concentrates on general adjusting in combination of commercial and domestic loss such as property, MD and small BI claims. Additionally, managing EQC BAU claims (in both building & land) as one of the Third Party service provider.
Jill has been in the insurance industry since 2004 and became a loss adjuster in 2015. She has experience in both domestic and commercial contents/plant and equipment claims to the Insureds and our clients satisfaction.
Jodi joined our company in 1996 initially as a Claims Technician and progressing on to being a Loss Adjuster in 2003. She has many years’ experience managing motor vehicle and material damage claims.
Jodi is the current Team Manager for our Alexandra, Dunedin, Invercargill and Queenstown offices.
Jody is a Loss Adjuster with over 20 years experience starting in the industry in 2000. She is a Senior Associate with ANZIIF holding a Diploma in Loss Adjusting and a Diploma in Accounting.
She has experience in all manner of Domestic and Commercial losses including Earthquake and Landslip, Fire, Material Damage, Contract Works and Liability fields.
John is a Chartered Accountant with over 35 years’ experience in Audit, Senior Accounting, Insolvency, Litigation Support, and Business Interruption Loss Adjusting in New Zealand and the United Kingdom.
John specialises in Forensic Accounting and Litigation Support, Financial Lines, Liability losses, Mediation and Judicial Settlement Conferences and has been involved in preparing and presenting expert witness testimony for the Courts and for Arbitration.
John-Paul has been in the Insurance Industry since 1995, and has been a Loss Adjuster since 2009. He has experience with various types of claims including large commercial claims, specialised equipment claims and total loss claims.
Jon commenced his Insurance career in 2012 as a Liability Adjuster following completion of his degree in conflict resolution, commercial law, and international studies. He continued his studies with a Diploma in Loss Adjusting, Cert IV Financial Services, PRI, ANZIIF (Snr Assoc) CIP, ACLA.
As a specialist adjuster, Jon has developed expertise in employee theft, public liability, service and repair, product liability, third party crime and cyber fraud, agriculture, and construction claims.
Jon is driven to provide flexible services to the client whilst ensuring each claim is handled in an efficient and pragmatic manner and the Insured is provided with the appropriate level of support and communication.
Jordan has been a Loss Adjuster since 2014 working for both 3rd party assessing and direct for Youi Insurance across general insurance.
He has previous experience working as an carpenter completing renovations, insurance repairs and new builds.
Judi started in the insurance industry in 1974 and has worked in claims, underwriting, brokering, auditing and procurement with various companies, including AA Mutual, HIH Winterthur, NZI, Wrightson Insurance Brokers and FMG.
Judi joined McLarens in 2005 as a Claims Technician and has worked on all types of commercial, residential, liability, marine and motor claims.
She is a Honorary Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.
Kane has had over 10 years’ experience in adjusting losses from natural disasters ranging from Earthquake, Catastrophes to Landslips to Flooding. He has experience managing teams of Loss Adjusters and Estimator through the rebuild of Christchurch, following the 2010-2011 Canterbury Earthquake.
Kane's qualifications include an ANZIIF Diploma in Loss Adjusting, Cert & Advanced Trade Cert in Carpentry and is a Licenced Building Practitioner. He has had vast experience around New Zealand dealing with natural disaster events and the response thereof.
Kate has over 30 years’ insurance industry experience including underwriting and claims.
Kate spent 10 years as a broker managing offshore risks in the Pacific Islands and five years with the Earthquake Commission in charge of all land claims prior to returning to loss adjusting in 2012.
Kate is an expert in property, liability and landslip claims and holds an ANZIIF (Assoc) CIP qualification, a Diploma in Public Relations and a National Certificate in Professional Communications.
Keegan has been a Loss Adjuster since early 2010 and prior to this worked within the Property Management profession.
He holds a Bachelor of Commerce in Property Management & Valuation, and a Diploma in Loss Adjusting.
He is a Senior Associate Member of the Australian and New Zealand Institute of Insurance and Finance, and Associate Member of the Australasian Institute of Chartered Loss Adjusters
Keith has been a loss adjuster for 15 years, completing his ANZIIF Diploma in May 2012 and is a Chartered Loss Adjuster.
Keith worked in Queensland for 10+ years as a loss adjuster/branch manager handling a variety of commercial, domestic, marine and CAR claims.
Keith also has experience assessing significant weather-related claims including cyclones Larry, Yasi & Debbie in Queensland, and storm events in Perth, Brisbane, Melbourne and NSW, together with several major flooding events in Queensland. Keith also assisted during the Christchurch earthquakes.
Kelly has over 25 years’ experience in the insurance industry, ranging from Claims management, Commercial and Personal Lines Underwriting, to Insurance Broking.
Kevin has been a Loss Adjuster since 2006. Prior to that he worked for 16 years as a builder and 13 years in Property Management. Kevin holds a Trade Certificate in Carpentry.
Kris has a background as an automotive technician with a NZQA Level 4 Certificate in Heavy Automotive (Agriculture). With experience servicing tractors, light motor, forklifts and an electrical service engeineer, Kris specialise in motor since beginning with McLarens in 2017.
Kristen started in the insurance industry in 1987 working with a large insurer before becoming a Loss Adjuster in 1995.
As a Loss Adjuster, Kristen specialised in Commercial Property, Contract Words, Products and Public Liability, Residential Major Loss and Marine Transit. She has been involved in attending numerous CAT events across New Zealand and Australia and since 2018 has been heavily involved in coordinating the CAT Management Response for McLarens NZ.
She is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and a Member of New Zealand Insurance Law Association.
With McLaren since 2004, Kristen became the Regional Manager - North Island in April 2018. Overseeing 16 offices, she demonstrated an incredible work ethic with a continuous desire to grow and develop the McLarens business.
Kristen was announced as General Manager - Branch Operations in August 2021 with a focus to deliver service and operational excellence across the entire branch network.
Lara has been employed in the Insurance industry since 1986. Since joining McLarens in 2002, Lara is a Loss Adjuster handling a variety of general loss adjusting including commercial and residential property.
She is an Associate of the Australian and New Zealand Institute of Insurance and Finance.
Lee joined McLarens as a Claims Technician in 2020. She has been in the Insurance industry for many years and has enjoyed various roles during this time.
Her strength and passion, however, remains in the claims environment. Lee has experience in managing domestic and commercial claims.
Lisa has over 20 years experience in the the insurance industry as Senior Claims Consultant & Quality Assurance Coordinator. Her qualifications include a Certificate in Insurance / Diploma of Financial Services, Diploma in Loss Adjusting and Diploma in Organisational Psychology.
Lisa joined McLarens in 2012 as a Loss Adjuster and handles a wide range of commercial and domestic property buildings and contents claims, along with general liability and small contract works claims.
Logan has a background in construction and started in the insurance industry while completing a Bachelor of Commerce, majoring in management and finance. He joined McLarens in 2021 as a part of the Specialist Services associate programme.
Louis started as a Loss Adjuster in 1993 and holds a NQF4INS qualification from South Africa. During his career he was a worked as a Senior Loss Adjuster in South Africa and New Zealand.
Louis specialises in domestic and commercial property losses, Contract Works, Liability and Agriculture.
Lyall has been a Loss Adjuster since 2000 specialising in Motor. He is a qualified Aircraft Engineer with experience working and managing retail sales for motorcycles and cars across the North Island.
Joining McLarens in 2004, Lyall has undertaken a number of large and complex motor and machinery losses including significant consequential loss component. He has worked on a number of rural building claims and Marine Hull repair and total loss claims where his hobby of owning boats and held skipper licence come in handy.
Margaret is a Chartered Loss Adjuster and an ANZIIF (Fellow) who has practiced from offices in New Zealand and the UK since 1986.
She has adjusted claims across a wide range of industries as working for General Accident (Aviva) and Zurich in the claims area. Margaret is a strong advocate for skills development and has completed appointments as President of the Insurance and Actuarial Society of Glasgow and as the Scottish Representative of The Chartered Institute of Loss Adjusters.
She has worked for McLarens since she immigrated to New Zealand in 2004. Margaret was Director in charge of the 2007 Gisborne Earthquake, Catastrophe response, leading the team of adjusters and managing a portfolio of large claims.
During the Canterbury Earthquake, Catastrophes of 2010 – 2011 Margaret was the lead adjuster on a large number of major claims and also led a team that handled over 1000 cases many of which entailed a range of complexities due to incurring damage from multiple events.
Margaret has had extensive experience dealing with a range of industrial and commercial claims resulting from fire, flood and contract works in New Zealand and the Pacific Islands.
Maritsa has been in the insurance industry for over 20 years after gaining a Bachelor of Commerce. She has extensive experience with operational processes, client service, risk mitigation and claims management.
Mark worked as an Aircraft Technician with the Royal New Zealand Air Force before joining Terra CAT (formerly Gough) as a heavy diesel technician advancing to the Service Manager.
Mark gained experience as a mobile plant fitter working for mining company, MacMahon Contractors, achieving a National Certificate in Automotive Heavy Engineering.
Mark specialise in Engineering and Machinery Breakdown, Service and Repair, Marine Hull and Heavy, Light and Mechanical Motor claims.
Mark has been a Loss Adjuster since 2007 and specialises in General Adjusting and Public Liability but also deals with motor and marine claims.
He has a broad experience in CAT response and was heavily involved in the Gisborne EQ in scoping and pricing building damage, as well as having been involved with settlement of Christchurch domestic claims.
Martonette has worked in the insurance industry since 1995 with over 10 years experience in Domestic and Commercial Property claims based overseas.
She joined McLarens in 2011 and is an Associate of the Australian and New Zealand Institute of Insurance and Finance. She specialises in methamphetamine contamination, large domestic losses and cyclone events.
Working with insurance claims both in New Zealand and internationally since 1993, Mathew has significant experience in the field of Loss Adjusting and as a Senior Claims Manager.
Throughout his career he has developed a wealth of experience in managing Property, Construction, Energy and Power losses in New Zealand, Australia, UK, Caribbean and across the Asia Pacific region.
Mathew has also led and participated in many catastrophe response teams in those areas including effectively leading the 2011 Christchurch EQ response for one NZ based Insurer. In addition to his claims handling expertise, Mathew has a proven ability to maintain a client focus in complex claims, identify the key issues, and work through strategies with multiple parties to achieve suitable outcomes for all stakeholders.
In his work both in NZ, Australia and Internationally, he has developed a strong reputation amongst Insurers, Brokers, and Clients alike for being an effective claims professional with a proven track record in settling claims across a broad range of classes.
Matt was a builder for 25 years specialising in new architectural builds prior to becoming loss adjuster in 2011. He started in the insurance industry working with IAG prior to joining McLarens in 2018. He holds a Diploma of Loss Adjusting and ANZIIF (Senior Assoc.) CIP.
Matt began with McLarens as a Senior Loss Adjuster before becoming the team manager for the Palmerston North Loss Adjusting Team. He predominantly works on commercial and domestic claims including large losses and has attended catastrophe events in New Zealand and Australia.
Maureen's insurance career began in 2006 where she attained a Certificate III in Financial Services - General Insurance. She then progressed to specialising in Public and Products Liability insurance across Australasia, where she honed her skills in policy interpretation and creative resolution strategies.
She is currently completing a Certificate in Agriculture and holds a Diploma of Loss Adjusting, AICLA (Aff), ANZIIF (Senior Assoc) CIP.
Since starting in our Specialist Services team in 2018 as a Liability Loss Adjuster Maureen's expertise has grown to include Building Warranty, Product Recall & Contamination, Professional Indemnity, Construction Risk and Multi-National Claims.
Meci has been involved in the insurance industry for over 20 years, firstly in the Pacific mainly Fiji and Vanuatu assisting Loss Adjusters with Material Damage losses both commercial and domestic nature. There she also gained experience with CAT events in Fiji and Vanuatu.
Meci started with McLarens in November 2011 firstly in Wanganui Branch to assist with Christchurch Earthquake claims prior to joining the Christchurch Branch in December 2012 as a Senior Claims Technician providing technical support to Commercial & Domestic Loss Adjusters.
Meci is part of the National Registration Team and is an Associate with ANZIIF.
Michele began her career with McLarens in 2018 as a Business Interruption Specialist, handling commercial losses in a variety of industries.
To date, working in the Business Interruption forum, she has been able to apply her forensic accounting skills, gained in the NZ Police, where Michele worked as a front-line constable for four years, then three years as a specialist forensic accountant in the Company Fraud Squad based in Auckland.
Outside of her policing and Insurance career, Michele has worked extensively (in excess of 20 years) in a variety of industries as an accountant, financial business analyst, business manager, financial advisor and general manager.
The variety in her working career, including forecasting, budgeting and reporting to both management and the public, has given her a solid foundation for assessing the relevant financial losses as part of her role in the Forensic Accounting team.
Michele has been in the insurance industry since 1994 before becoming a Loss Adjuster in 2011 when she joined McLarens.
Michele specialises in large contents losses, commercial burglaries, traumatic losses where additional empathy is required and other residential claims.
Mike spent 12.5 years as a Constable with the New Zealand Police before joining McLarens in October 2020 as a Loss Adjuster. His experience conducting police investigations is an asset when reviewing any claim. Mike is currently studying for his Diploma in Loss Adjusting.
Moshin joined McLarens in 2017 and he specialises in fire and general loss assessment. Prior to joining McLarens, Moshin spent eight years working for Insurance firms in New Zealand.
Moshin’s forte is Property claims management and he has experience managing domestic and commercial loss including earthquake claims. Moshin is a qualified member of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).
With the Insurance industry since 1999. Has been a Loss Adjuster since 2005. General Adjuster. Specialises in residential, commercial losses and motor claims.
Paul has 22 years experience as a self employed builder with qualifications as a Licensed Building Practitioner and Trade Certificate and Advanced Trade Certificate in Carpentry.
Moving into Loss Adjusting in 2010 and gaining a Diploma in Loss Adjusting (Snr Assoc, CIP) Paul started with McLarens in 2020.
Paul is a trade qualified carpenter who spent 4 years working as a Loss Adjuster in response to the Christchurch earthquakes before joining McLarens in 2016.
Paul specialises in Major Loss across Residential and Commercial Properties, Marine Hull and Contract Works.
Paul has been a Loss Adjuster since 1982 and worked for 15 years in the Motor Vehicle Repair industry.
He holds an Advanced Trade Certificate in Automotive Engineering and specialises in Light, Heavy and Mechanical Motor, Service and Repair, Engineering and Machinery Breakdown, Agriculture and Marine Hull.
A Loss Adjuster since 1991, Paul also has 10 years experience in the Motor Vehicle Repair industry. He has a Certificate in Insurance and Advanced Trade Certificate in Panel Beating and specialises in Heavy Motor, Contract Works, Commercial Property and Marine Hull.
Paul has been in the insurance industry as a Loss Adjuster since 2012 and has experience in a wide range of domestic and light commercial claims.
He has been involved in large loss domestic fire claims, catastrophe events in New Zealand and Australia and has an interest in hillside properties associated with land damage claims and dispute resolution.
A Loss Adjuster since 1999, Peter is a Chartered Loss Adjuster with a Diploma in Loss Adjusting. He is a Senior Associate with ANZIIF and an Affiliate member with AICLA. His qualifications also include a Trade Certificate in Panel Beating and Coach Building.
Peter specialises in Commercial Property, Residential Major Loss, Public Liability, Light and Heavy Motor and Service and Repair.
Peter has been a Loss Adjuster since 1996, and prior to that worked for 16 years in the Transport and Motor Vehicle Repair industries.
He holds an Advanced Trade Certificate in Automotive Engineering and is a Certified Diesel/Electrical Engineer.
Peter specialises in Light, Heavy and Mechanical Motor, Service and Repair, Engineering and Machinery Breakdown, Agriculture and Marine Hull.
Peter is a Chartered Loss Adjuster with over 30 years' loss adjusting experience in both New Zealand and Australia, following underwriting roles in the insurance industry.
He specialises in Catastrophe Response, Commercial Property, Contract Works, Major Loss, and Liability claims. He advises on issues arising from losses involving Product Recall, Public and Products Liability, Construction Liabilities, Professional Indemnity, and Major Property Damage, as well as providing Litigation Support for these claims.
Peter has adjusted claims in New Zealand, Fiji, Samoa, Tonga, American Samoa, Australia and England. Peter also has significant experience in catastrophe response management, having held team leadership and management roles for events in New Zealand and across the Pacific Islands.
In adjusting large and complex claims, Peter identifies the key issues and hurdles that may arise and then strategises and implements an appropriate plan to handle the claim.
Peter's focus is on communicating clearly to keep all parties aware of progress and managing expectations through each phase of the loss adjusting process, through to successful resolution.
Phil has been a Loss Adjuster since 1998 and is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance. He has an Advanced Trade Certificate in Fitting, Turning and Machining and NZ Certificate in Engineering (Mechanical).
Phil specialises in Commercial Property, Residential Major Loss, Public Liability, Engineering and Machinery Breakdown and Service and Repair.
Prem is a BI specialist with experience in handling Commercial BI losses in various industries including Manufacturing, Technology, Services and Hospitality.
Prem has more than a decade experience in commercial financial analysis with expertise in Business Intelligence designing, forecasting, budgeting and data analysis. He has experience in business case specific financial calculations, setup and reporting.
He has experience in Treasury and Retail finance to support Fidelity claims, stock reconciliation and product recall working as part of a team, leading the claim elements that are his direct areas of expertise.
Rebecca joined McLarens in 2010 and is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance with a Diploma in Loss Adjusting and Certificate IV in General Insurance (Claims Tech).
Throughout her time at McLarens she progressed to oversee our Twenty4Seven service before moving to be a Team Leader in our Customer Solution Centre in 2019.
Richard is a qualified diesel mechanic with over 16 years claims experience. Richard works on claims specialising in areas such as commercial property, motor, livestock and equine, rural commercial, domestic property and farm machinery.
Richard has experience working as a diesel mechanic with RFL and The Gough Group. He spent time as a Linehaul driver and as a Senior Claims Specialist with NZI Heavy Transport working on their heavy machinery and legal claims.
He spent time training staff in India on motor claims in 2018 and organised the Wellington Truck and Transport Show which fundraised for charity, Life Flight from 2007 to 2017.
Richard commenced his Loss Adjusting career in 2000 when he joined McLarens.
Since then Richard has developed into a Specialist Loss Adjuster, with a specific focus on complex and high value Material Damage, Liability and Contract Works claims. He has handled many complex and high value claims throughout New Zealand as well as been heavily involved in major loss claims resulting from the Canterbury and Kaikoura earthquakes. He has attended Catastrophe events in Australia.
Richard has a wide insurance knowledge having worked in senior claim management, underwriting and branch management roles with a major insurer for seven years prior to joining McLarens.
In 2018 Richard was promoted to the position of Executive General Adjuster within the Specialist Services team.
Richard has over 22 years experience working within the automotive industry including Japanese and German vehicle dealerships.
He obtained a National Certificate in Automotive Engineering and Business (First Line Management) and was accredited NZTA WOF Inspector carrying out safety inspections on light motor vehicles and trailers.
Robert has been a Loss Adjuster since 2005, prior to this he worked for 27 years in the Building industry, Marine Hull Repair and in Building Compliance.
He holds an Advanced Trade Certificate (Building) and specialises in small and large Domestic losses, Commercial Losses and Marine Hull.
Royden has been a Loss Adjuster since 1996 and has worked for leading global loss adusting firms. After moving from South Africa to New Zealand in 2012, he has been an Associate member of the Australian and New Zealand Institute of Insurance and Finance, holds a Bachelor of Arts degree and Higher Diploma in Education.
Royden has a wide range of experience handling Domestic and Commercial Property, Contract Works and Public Liability claims.
With the Insurance industry since 1960, Russell has been a Loss Adjuster since 1969. He is a Fellow of the Australasian Institute of Chartered Loss Adjusters.
Russell specialises in Commercial Major Loss, Public and Products Liability, Litigation Support, Contract Works, Marine. He provides technical expertise and guidance to staff by providing Peer Reviews and Quality Assurance in these disciplines.
Scott commenced his career in the Insurance Industry with McLarens in 2011 coming from an Account Management background.
He undertakes a range of property adjustments within the domestic and commercial area. Scott has spent 6 years working within IAG's Disaster Recovery Unit dealing with large value domestic losses relating to the Christchurch earthquakes.
Scott became a Team Manager in 2021 where he manages the Christchurch and Timaru teams.
Shani has been with McLarens since 1987, and in 2011 moved to the role of Claims Technician.
Shani works alongside the motor loss adjusters, assisting with claims information, reporting, and liaising with Insurers, repairers, and clients.
Shavaughn started working in the insurance industry in 2006 as a Claims Technician. She holds a Certificate in General Insurance and joined McLarens in 2018 with the Customer Solutions Centre before progressing to a Loss Adjuster in 2020.
In the insurance industry since 1988, Simon has been a Loss Adjuster since 1997 with 8 years’ experience as an Insurance Fraud Investigator. Simon is an effective communicator to all parties, to manage expectations and deliver a high level of service in a timely manner specialising n complex and major losses.
He is an Associate Member of the Australian and New Zealand Institute of Insurance and Finance. Simon holds a Bachelor of Arts (Hons) and a Diploma of the Chartered Insurance Institute (UK).
With the Insurance industry since 1990, Steve has been a Loss Adjuster since 1993.
He has attended I-CAR collision repair courses and specialises in Light and Mechanical Motor, Marine Transit, Major Loss (Commercial and Residential), Service and Repair, Contract Works and Public Liability.
With the insurance industry since 2000, Stuart has been a Loss Adjuster since 2005. He is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and is a Chartered Loss Adjuster.
Stuart holds a Bachelor of Commerce and Administration and specialises in Business Interruption, Commercial Property and Residential Major Loss.
Suzanne is a Chartered Accountant and Financial Loss Specialist with over 15 years as a Chartered Accountant in public practice. She specialises in Financial Lines losses including Business Interruption, Contingency, Fidelity Guarantee, and Stock Reconciliation, as well as providing Litigation Support advice and evidence.
Suzanne has gained experience in catastrophe response operations in the wake of the Canterbury Earthquake events. She has significant experience in the Financial Services industry, especially in providing loss of profits calculations to support litigation proceedings.
Suzie started in the industry in 2008 working with a large insurer as in their liability team gaining experience in Professional Indemnity and Statutory Liability claims. She moved work across Commercial and Domestic clients specialising in Fire and Liability claims before moving into a broking firm in 2016.
Suzie joined McLarens in early 2021 as a Loss Adjuster with the Auckland team.
Tania commenced her insurance career with McLarens in 2002, she is an Associate of the Australian and New Zealand Institute of Insurance and Finance and specialises in Property (Building and Contents) losses.
Te Rina joined McLarens in 2017 after three years working as Loss Adjuster Support for IAG. She is experienced in dealing with domestic and commercial material damage losses.
With the insurance industry since 1986, Tim has been a Loss Adjuster since 2004. He was an Associate of the Chartered Insurance Institute (UK) and is a Chartered Loss Adjuster.
He is an Associate Member of the Australasian Institute of Chartered Loss Adjusters, a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and a Certified Insurance Professional (CIP)
Tim is the team manager of the Napier, Gisborne, Rotorua and Taupo branches.
With the industry since 1994, Tina commenced with McLarens in 2000 and specialises in general and commercial claims.
In November 2021, Tina moved into the role of Customer Solutions Team Manager, where she leads a team focusing predominantly on building losses.
Tina has worked within the insurance industry since 2003 and was employed with one of the larger Insurance companies in New Zealand, Suncorp (Vero) as Motor Claims Resolution and Recovery Manager, prior to joining McLarens in March 2019.
She has broad knowledge of the Claims function, Property and Motor. Prior to joining McLarens as TPA and National Motor Business Manager, she was responsible for the end to end Motor claims function, Debt Recovery, and Off-Shore Partnering for Suncorp NZ.
Tina is a trained lean process coach and has a strong focus on measuring performance against industry benchmarks. She has a proven record of developing and maintaining an outstanding team culture based on accountability and performance.
Tracy has worked in the insurance industry since 2008 managing claims for a direct Insurer as well as claims for a broking company.
She has been with McLarens since 2018 starting as a Claims Technician and progressed into a Loss Adjuster role in 2020.
Trina started in the insurance industry in 1999 with a large insurer and entered the claim sector in 2000. In 2007, Trina moved to work at a small boutique broking house, servicing nationwide commercial and domestic clients.
In 2011, Trina took a position with a loss adjusting firm, two weeks prior to the Canterbury Earthquake, and joined McLarens in 2018 as the Wellington Branch Manager. As a Loss Adjuster Trina specialises in Body Corporates and heritage buildings. She has been largely involved in a number of catastrophes in New Zealand and Australia.
Trina is a Senior Associate of ANZIIF and is on the committee of AICLA's NZ Division.
Trudy has worked in the New Zealand Insurance Industry since 1986 with experience in a number of areas including Underwriting and Team Leader and General claims.
Joining McLarens in 2005, Trudy specialises in managing the claims process end to end.
Ursula has been in the client service industry for over 20 years. She owned and managed a Security Specialist retail outlet and have experience security equipment and installation.
She initially joined McLarens during the April 2018 storm CAT events as an internal loss adjuster and have more recently been involved with the EQC as a claims manager.
Her areas of expertise lies in General Insurance Claims Management.
With the Insurance industry since 1999, Vanessa has been a Loss Adjuster since 2007.
Vanessa has worked catastrophe events in both New Zealand and Australia, including working on both residential and commercial Christchurch EQ claims from 2010 to 2018.
She specialises in Commercial/Residential Major Loss, Commercial Property, Contract Works, Liability and Rural.
Warren has been a Loss Adjuster since 1987 and owned his own Loss Adjusting business in Perth prior to moving to New Zealand in 1993.
Joining McLarens in 1994, Warren specialises in Complex Major Losses, Contract Works and Liability Claims.
Wayne began his Building Apprenticeship in Gisborne in 1985 before changing career to a Loss Adjuster with State Insurance (IAG ) in 1998.
In 2003, he moved with the family to Tauranga, where he started a new Loss Adjusting role with Royal Sun Alliance (Vero, Suncorp).
This was followed by a six month stint back on the tools in the building industry doing some insurance repair work, before starting his role with McLarens in Tauranga.
Wendy has extensive experience in the insurance industry working in a number of roles across Australia and New Zeland, including Dawsons Insurance Brokers for 12 years.
Building up her experience across a number of claim management roles, Wendy joined McLarens in 2005.
Willow’s insurance career began in 2004, entering the Loss Adjusting space in 2008 and completing several industry qualifications in Australia and New Zealand.