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Aaron is a seasoned professional with an extensive career in the field of Loss Adjusting. He joined McLarens in 1997, and since then, he has been an integral part of the company's success. With over 20 years of experience, Aaron brings a wealth of knowledge and expertise to his role.
Aaron's educational background includes a Bachelor of Business Studies, which has provided him with a solid foundation in business principles and strategic management. Additionally, he is an Associate of the New Zealand Insurance Law Association (NZILA), demonstrating his commitment to staying abreast of legal developments in the insurance industry.
Throughout his career, Aaron has handled a diverse range of claim types, accumulating valuable experience in various scenarios. His comprehensive understanding of different claim types has equipped him with the ability to assess, investigate, and manage claims effectively.
Since 2010, Aaron has focused his attention on commercial earthquake claims, encompassing both Material Damage and Business Interruption. His expertise in this specialized area of claims management has made him a sought-after professional in the industry. Furthermore, Aaron has also dealt with larger and complex claims in the wider Wellington, Manawatu, and Hawkes Bay areas, demonstrating his ability to handle high-stakes situations with precision and skill.
Akshay began working in the insurance industry since 2018, after completing a Bachelor of Commerce and Diploma in International Business. He started with a major insurer as a claims case manager where he gained experience in lodging and managing motor, house, contents and marine claims as well as any escalations.
He started with McLarens in July 2021 as a Claims Technician with the Auckland branch before progressing to the position of Loss Adjuster in April 2023.
Akshay is a highly motivated and practical thinker with an extensive background in insurance, customer service, sales and marketing with a proven ability to consistently outperform and set benchmarks.
Alex begun her career in general insurance 2016 with Youi Insurance after graduating from AUT University with a Bachelor of Arts major Events Management, minor Social Sciences.
She began her insurance career in sales and moved to the claims department shortly after specializing in managing motor claims from end to end.
Alvin joined McLarens in July 2013 after 16 years working for Loss Adjusters and Insurance claims based companies in the UK. Alvin specialises in Material Damage and has adjusted losses across a wide range of commercial and domestic claims.
An insurance industry professional with over 30 years’ experience, Andrew is a Chartered Loss Adjuster with a Diploma in Loss Adjusting, a Senior Associate of ANZIIF and a Fellow of AICLA.
Andrew is an Executive General Adjuster with the Specialist Services team responsible for complex and major losses anywhere in New Zealand. With a solution oriented and collaborative approach, he leads teams to effectively manage and settle claims.
Andrew specialises in Major Loss – Commercial, Manufacturing & Production, Shopping Centre Losses, Earthquake, Public/Product Liability and Construction Risk.
Anita has been with the Insurance industry since 2004, joining the McLarens team as a Claims Technician in 2017. Based in Rotorua, Anita provides technical support to the loss adjusters in the Rotorua/Taupo region and the wider McLarens network.
Ashley started in the insurance industry in 2018, as a claims consultant across various lines of business. Taking a keen interest in complex claims specifically in the Commercial space, Ashley gained experience in areas relating to Retail, Food & Beverage, Machinery Breakdown and Catastrophe.
Fluent in Shona and Ndbele, Ashley joined McLarens in 2022 as a Loss Adjuster in the Wellington branch.
Averil has been involved in the insurance industry for nearly 20 years working across New Zealand and Australia. She started with McLarens in 2006 in our Timaru branch working with loss adjusters on various claim types.
She has been involved in several CAT events in Perth and Christchurch and has experience managing claims end to end.
Beatrix started her career as a liability adjuster in South Africa in 2007 after she worked as a senior legal officer for a large insurance underwriter before moving to adjusting.
She holds the law degree BA(Law) B(Proc) and was a member of the Institute of Loss Adjusters of Southern Africa before relocating to New Zealand in 2011. She is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.
With a strong background in insurance, backed by legal studies, she particularly enjoys liability claim assessments and has solid experience dealing with a variety of claims in the liability field.
Ben began his career in adjusting in 2001 with a global loss adjusting company in the UK. Starting as a Claims Technician, he progressed to the position of Team Manager before moving into an external loss adjusting role.
Ben has experience in handling a range of domestic and commercial claims, including large and complex losses, Contract Works and Business Interruption claims.
He holds a Diploma from the Chartered Insurance Institute (UK).
With the Insurance Industry since 1970, Bill has been a loss adjuster since 1990. He is an Affiliate of the Australian Institute of Chartered Loss Adjusters.
Bill specialises in large commercial, domestic and rural property claims. He has been involved in loss adjusting claim management with expertise in catastrophe disaster events.
After graduating with a Bachelor of Business Studies, majoring in Finance in 2012 Braden joined McLarens. Braden joined the Forensic Accounting team gaining his ANZIIF Diploma of Loss Adjusting.
He specialises in Business Interruption, Advanced Loss of Profits and Stock, Liability Quantification and complex major losses.
Carina has been involed in the insurance industry since 1987 starting in South Africa. She moved and joined McLarens in August 2012 where her expereince as a Claims Technician has grown.
Casey is an experienced insurance professional with over 14 years of expertise in the industry. She holds a Bachelor of Communications Studies and is an Associate of ANZIIF. She embarked on her insurance journey with a domestic insurer, where her passion for the field quickly emerged. As her career progressed, she transitioned into managing commercial claims, gaining valuable expertise in this area.
In a defining moment of her career, Casey took on an 8-month secondment managing Christchurch earthquake claims, honing her skills and demonstrating her ability to handle complex situations. Building on this experience, she later moved to a specialist team, dedicating the last 10 years of her career to managing Liability claims.
Throughout her tenure, Casey has effectively managed various types of Liability claims, including General Liability encompassing Service and Repair and Defective Workmanship, Statutory Liability, Employment Disputes, and Fidelity/Crime cases. Her keen eye for detail, analytical mindset, and client-focused approach have consistently consistently resulted in favorable outcomes for any claims she has managed.
In July 2023, Casey joined McLarens as a Senior Liability Adjuster, bringing her extensive knowledge and expertise to contribute to the company's continued success in handling Liability claims. With her proven track record and dedication to excellence, Casey continues to make significant contributions to the insurance industry.
Catherine is a distinguished professional with a rich and diverse background in the marine industry, specialising in a wide array of sectors within the field. Her comprehensive expertise spans the realms of marine services, sales, yacht club leadership, offshore yachting, and consultancy for America's Cup campaigns. Fluent in English, French, and German, Catherine brings a global perspective to her work.
Catherine's journey in the marine industry began with an apprenticeship under a shipwright, leading to roles in marine electronics and yacht sales. Five years of offshore sailing adventures added a unique perspective to her career.
After acquiring a yacht brokerage in Westhaven Marina in 2014, Catherine successfully managed it for nine years, expanding its influence and status within the yachting community.
In early 2023, Catherine sold her brokerage and founded a new company offering marine consulting services, leveraging her extensive experience and international network. With an unwavering commitment to excellence, Catherine's team is well-equipped to address the diverse needs of the marine sector.
Further, Catherine joined McLarens in 2023, specialising in marine claims. Drawing upon her extensive background, she transitioned into a role as a Loss Adjuster, utilising all her experience to provide top-tier support.
Chloe has been a Loss Adjuster with McLarens since 2009 starting in our Auckland branch before moving to Christchurch to spend 3 years assessing earthquake claims.
Chloe moved into a senior role with the company moving to Whangarei where she manages the Northland region.
Claire has been with the Insurance industry since 2003 where she has worked in sales, underwriting and claims. She began her career as a Loss Adjuster with McLarens in 2012 and prior to this worked as a property manager.
Dale has a background in farming and agriculture, working in the industry for 11 years across Northland before joining the New Zealand Police. During his service with the police, Dale was stationed on the North Shore of Auckland before moving into Highway Patrol for a few years. He progressed into a uniformed investigative role which he held till the conclusion of his 13 year service with the police.
Following Dale's time as a police investigator he gained experience in the construction industry, owning his own light construction company before taking on a management role with a road marking company in Christchurch. He carried his knowledge of road marking though to working at Lyttelton Port where he implemented an in-house marking programme.
Dale's experience across a various industries and extensive investigative skills makes him an asset on any claim.
Danie joined McLarens in 2008 following 17 years with multi-national adjusting firms in South Africa and New Zealand. He is highly experienced in dealing with large losses and has built a solid reputation for progressing complex claims through their most challenging stages.
During the Canterbury Earthquakes of 2010-2011, Danie was the lead adjuster on a large volume of major earthquake claims and led a team handling over 400 cases, entailing a complex range of Material Damage and Business Interruption issues due to incurring damage from multiple events.
Danie has managed large and complex losses in South Africa, New Zealand and the Pacific Islands using his skills to streamline claims through balancing sound technical skills with a commercially sensible and pragmatic approach.
Daniel commenced his insurance career in 2005 working in broker claims in Wellington. During his 8 year tenure in Wellington, he became an Associate of ANZIIF before moving to Canada in 2014.
Daniel gained experience working across in-house claims handling and external loss adjusting in Canada. He focused on property & marine claims, compliance and customer service progressing to Senior Loss Adjuster and Marine Surveyor.
Daniel has considerable experience surveying and handling marine damage claims and has demonstrated the ability to produce results through efficient and innovative methods. He gained experience and expertise, in numerous insurance industries such as agriculture, business interruption, commercial property, contract works, dispute resolution, general adjusting, public liability, major residential loss, motor and servicing and repairs.
Daniel relocated back to New Zealand in 2022, joining McLarens as the Team Manager of our Napier, Rotorua, Gisborne and Taupo branches.
Dave has been in the insurance industry since 1993 and is a Chartered Loss Adjuster. He is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and an Associate and New Zealand Division Secretary of the Australasian Institute of Chartered Loss Adjusters.
Specialising in Major Loss (Commercial & Residential), Liability, Contract Works, he has also attended catastrophe events throughout New Zealand, Australia and Fiji.
With the Insurance industry since 1987, David progressed to regional claims manager for a leading underwriter for 10 years before joining McLarens.
David specialises in large material damage, liability and contract works claims and is an Allied member of the Australian and New Zealand Institute of Insurance and Finance.
David has experience in various CAT scenarios and has previously co-ordinated a CAT response on behalf of a lead Insurer. He was also involved in scoping, pricing and reinstating EQ damaged homes in Christchurch. In addition to this David has been involved in external deployments, including the assessment of damaged properties following the 2016 Sydney hail storms.
David is a Chartered Loss Adjuster with over 30 year’s loss adjusting experience specialising in Material Damage, Liability and Contract Works. Commencing his career with McLarens after completing NZCE (Civil Engineering) stage 1, David has adjusted many complex and high value losses.
He is an Associate member of the Australasian Institute of Chartered Loss Adjusters, a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance, a Certified Insurance Professional and member of the New Zealand Insurance Law Association.
David has been recognised for his technical and case management skills as technical team lead during and following the Canterbury earthquake. He provides training and advice to staff around New Zealand and industry groups.
Debbie started her career with McLarens in 1993 and during her tenure has progressed from a Claims Technician to Customer Solutions Specialist.
She holds a Diploma of Loss Adjusting and has significant experience in the adjustment of material damage losses, both of a commercial and domestic nature up to $500,000.00.
Debbie is driven to provide support and communication to all parties involved with a claim through to resolution. With her vast experience and expertise, Debbie provides internal mentoring and training to a number of Loss Adjuster in the Napier branch and throughout the wider network.
Dennis has worked in the insurance industry since 2012 and he has over 30 years of management experience with a variety of organisations in New Zealand and overseas.
He has business qualifications through Massey University and a background in human resource and telecommunication management.
Diana is an invaluable contributor to our organisation's growth and success, with a dedicated presence in the insurance industry since 2011. Diana's role is central to shaping our company's policies and procedures, particularly in support of our most valuable asset: our people.
With a solid academic foundation, Diana holds a Bachelor's degree in Political Science and History, complemented by a Post Graduate Diploma in Business and Administration. Her academic achievements reflect her commitment to a well-rounded understanding of her field.
Diana's responsibilities extend to developing policies and procedures that are instrumental in creating an environment where our employees can thrive. Her role serves as a crucial link between different business units, ensuring that processes are not only adhered to but continuously improved for the benefit of all stakeholders.
Diana's journey with McLarens began in 2011 when she returned to New Zealand from the United Kingdom. Since then, she has become an integral part of our team, fostering a culture of staff welfare, inclusivity, and well-being. Her dedication to implementing policies that promote staff wellness and diversity underscores her commitment to creating a workplace where every member feels valued and supported.
Donna joined the insurance industry in 1987 starting her career working in general insurance. She began to specialise in marine claims in 2000 joining a marine specific broking house where she gained experience both underwriting and claims handling.
Since then she has continued with a focus on marine claims and gained qualifications in Risk Management and Supply Chain from MIT. Donna has a passion for commercial marine and liability claims holding a marine underwriting position before joining McLarens in January 2023.
Donna has over 20 years experience in the insurance industry, starting with McLarens in 1992. Working across various roles, she gained deep understanding and knowledge of the claim process, progressing to a senior Claims Technician.
In 2018, Donna's unwavering commitment and effective communication skills led to a significant milestone in her career—the well-deserved promotion to the position of New Plymouth Team Manager. In this leadership role, Donna showcased her ability to not only manage teams but also to inspire and guide them towards achieving collective success.
Continuing her trajectory of professional growth, Donna has recently transitioned into a new role within our Specialist Services team. Bringing her managerial and technical skills to work on major complex claims, Donna's wealth of experience, coupled with her unwavering commitment to providing exemplary service, makes her a trusted and accomplished professional in the insurance industry.
Dylan has been a Loss Adjuster since 2011 building strong relationships with key insurers and developed a wide range of skills and knowledge in General Adjusting.
With a background in the building industry, Dylan brings an understanding of building construction and repair methodology to specialise in commercial loss, contract works and natural disaster claims.
Emma's journey with McLarens began in April 2017, where she initially joined in an administrative role. Her dedication and passion for the industry quickly led her to progress into our Customer Solutions Centre a year later, showcasing her commitment to professional growth.
Specialising in EQC claims with our Natural Hazards team, Emma's in-depth knowledge and expertise make her a valuable resource for clients seeking assistance with earthquake-related claims. Her ability to navigate complex processes and her commitment to providing exceptional service ensures claimants receive the support and solutions they need during challenging times.
Prior to her time at McLarens, Emma gained valuable experience with ACC, where she assisted Case Managers on claims, honing her skills in the insurance field. Additionally, her background in the hospitality industry as a trained chef adds a unique dimension to her versatile skill set.
Erika first joined the Insurance Industry in 2012 working as a claims technician for McLarens.
Erika has been a Loss Adjuster since 2014 and holds a Certificate in General Insurance and is currently completing a diploma in Loss Adjusting.
She is an Associate Member of the Australian and New Zealand Institute of Insurance and Finance. Erika specialises in small and large Residential Property and contents claims.
Erika has been involved with catastrophic events throughout the region along with managing the Auckland team.
Fraser started in the insurance industry in 1992 working with AMI Insurance in a number of roles including underwriting Motor, Fire, General, Boat and Farm insurance. He was a Branch Manager from 2007 till his departure in 2016.
Moving on from AMI, Fraser has worked in senior roles at Avis, ACC and Asset Managers before joining McLarens in 2020.
Gayatri commenced her insurance career with a major insurer in 2008, while completing her Bachelor of Arts from the University of Auckland. During her 8.5 years with the company, she transitioned from a sales role to claims with several promotions in between.
She started to work on more complex claims as her experience and knowledge grew with her continued studies completing a Diploma in General Insurance, ANZIIF (Snr Assoc) CIP. Gayatri started to specialise in marine claims, enjoying the variety of claims from personal effects damaged in transit, small meat claims to commercial hull and pleasure craft. During this time, she helped establish the New Zealand chapter of the Young Insurance Professionals.
Following a short travel sabbatical overseas, Gayatri enriched her knowledge base with experience working for an insurance broking house and stints in the medical and wine industries. On her return to Auckland, Gayatri has reignited her passion for marine claims joining McLarens in 2022, with a focus to ensuring each claim is handled in an efficient and pragmatic manner.
Geoff commenced his career in the Insurance Industry with McLarens in 2006.
He undertakes a range of property adjustments which has included a number of large value commercial losses relating to the Christchurch earthquake, various assignments with the Earthquake Commission and general property claims.
Gioia has over 40 years’ experience in the insurance industry starting in claims and underwriting before moving to loss adjusting. She became a Loss Adjuster in 1996 and is an Associate of the Australian Institute of Chartered Loss Adjusters. She has significant experience with all claim types including numerous CAT events in New Zealand and Australia.
Gioia specialises in Building Warranty, Commercial Property, Contract Works, Engineering and Machinery Breakdown, Public Liability and Major Loss – Residential.
Graeme has 20 years of experience within the insurance industry, spanning across sales, claims, recoveries, IT and adjusting. Graeme is familiar with claims across all Insurance lines and specialises in commercial property, residential major loss, light motor and marine hull.
Graeme has experience in the construction industry, as he worked for two major New Zealand Building Supply Merchants, as Retail and Yard Manager, before moving to a Project Estimations role. This provided Graeme with a hands-on knowledge of Building practices and the materials used in the construction industry.
Being involved in Information Technology since 1978, Graham has worked in a variety of verticals including Broadcasting, Retail and IT Services before joining McLarens in 2015.
Graham has previously had roles in Infrastruture Management, Architecture and Strategy Planning as well as Operational Support and general IT Management.
Greg, a Chartered Loss Adjuster, began his insurance career in 1979. Prior to joining McLarens, he excelled in managing substantial corporate portfolios as a commercial broker, particularly within the dairy and local government sectors. In 2011, Greg transitioned into the field of Loss Adjusting where he pursued additional studies. He is a Senior Associate of ANZIIF and Associate of the AICLA, showcasing his dedication to continuous learning and professional development.
Since becoming a part of the McLarens team, Greg has demonstrated his proficiency as a commercial Loss Adjuster. He effectively manages numerous losses, including navigating through multi-million-pound claims following the Christchurch earthquake. Greg's portfolio includes overseeing complete building reinstatements, managing complex multi-unit/multi-insurer sites, and skillfully negotiating cash settlements. His experience extends to effectively handling significant fire losses and actively participating in various weather-related events across New Zealand and Australia.
Helen joined McLarens in 2011 as a Claims Technician, where she honed her skills across Domestic and Commercial claims. Helen's attention to detail, analytical skills, and customer-centric approach quickly made her an indispensable part of the McLarens team.
Recognising her exceptional talents and leadership potential, in September 2020, Helen was deservedly promoted to the position of Team Manager at our Hamilton branch. With her sharp attention to detail and customer-first mindset, Helen has been instrumental in our success. Under her leadership, the Hamilton branch has thrived, setting new standards of excellence.
Helena first joined the insurance industry in 2014 starting as a windscreen claims consultant before progressing to a recovery specialist on domestic and commercial property. She has extensive experience with CAT events across Australia including numerous bushfires and hail storms in Springfield and Rockhampton.
Helena has achieved several general insurance and law papers through ANZIIF and is currently completing her Loss Adjuster diploma. Since joining McLarens in August 2022 Helena's focus has been on adjusting small to medium residential property claims.
Holly commenced her career within the insurance industry at McLarens in 2005, laying the foundation for her extensive expertise and wealth of experience. Since assuming the role of a Loss Adjuster in 2009, she has consistently demonstrated a profound understanding and remarkable proficiency culminating in her elevation to Chartered Loss Adjuster.
She is a Senior Associate of ANZIIF and Associate of AICLA. Her areas of expertise include Commercial Property, Commercial Major Loss, and Public Liability. Her specialised knowledge and insightful approach consistently yield exceptional outcomes, earning her esteemed recognition among industry peers.
In 2021, Holly reached a significant career milestone by transitioning into the role of Team Manager. Steering the Nelson, Greymouth, and Christchurch teams, her robust leadership and strategic acumen have been instrumental in propelling these teams towards success. Under her guidance, these teams have thrived, exemplifying her exceptional managerial skills and commitment to nurturing a collaborative and high-performing work environment.
Ian has previously held senior financial roles in Europe and New Zealand, with his most recent CFO role being NZME in Auckland.Ian has worked with our Forensic Accounting Services team and brings a wealth of experience in Corporate Finance into the Finance Director role.
Jacque is a dedicated and accomplished professional who has been an integral part of the McLarens team since 2010. With a passion for providing top-notch customer solutions, she took on the role of National Customer Solutions Manager in July 2023, further solidifying her commitment to excellence.
Having started as a claims tech support specialist, Jacque quickly showcased her technical prowess and problem-solving abilities. Her expertise in handling complex claims tech support matters earned her recognition among colleagues and clients alike. Throughout her tenure at McLarens, she has consistently demonstrated a deep understanding of the industry and a keen eye for detail, ensuring that every customer receives the highest level of service.
In 2015, Jacque took on the additional responsibility of managing the Ministry of Education Risk Management Scheme, where she spearheaded school contents claims with exceptional efficiency. Her ability to manage intricate processes and streamline operations has significantly contributed to the success of the scheme, earning accolades from both educational institutions and government stakeholders.
Despite her growing managerial responsibilities, Jacque remains devoted to supporting Loss Adjusters within the broader team. Her hands-on approach and continuous dedication to providing claims tech support have been instrumental in helping the team navigate complex cases and deliver optimal outcomes for clients.
James has worked in financial and management positions since 1985 moving to work as a Loss Adjuster in 2013. He is an Associate of the Australian and New Zealand Institute of Insurance and Finance, holds a Bachelor of Commerce and is a member of Chartered Accountants Australia and New Zealand.
As a loss adjuster, he specialises in Agriculture, Commercial Property, Commercial Loss and Business Interruption.
Janene is a property, liability and financial loss specialist who started in the industry in 1996. Throughout her career, Janene has managed claims across a wide range of industries including food products, dairy, meat, seafood, horticulture, wine and beverage, and chemical processing.
She has adjusted claims all across New Zealand as well as claims originating from New Zealand products or services which have been supplied to countries throughout Australasia, Asia, the Middle East and Europe. She provides Litigation Support and advice on a range of matters such as Business Interruption, Fidelity, Stock Reconciliation, Product Recall and Contamination.
In addition to processing and manufacturing losses, Janene has adjusted major property and financial claims for a range of other industries throughout New Zealand, Australia, and the Pacific Islands such as pulp and paper, energy, hospitality and tourism, healthcare, retail and professional services.
During the Canterbury earthquakes, Janene was the lead on more than 150 claims whilst managing a team of financial loss specialists on over 300 complex claims due to incurring damage from multiple events.
Janene is studying towards a Bachelor of Commerce, majoring in Commercial Law and Cost Accounting and holds a Diploma of Financial Services and is an ANZIIF (Senior Assoc) CIP.
Janine embarked on her journey in the insurance industry in 2001 and has since accumulated a wealth of experience in the field, specialising in managing substantial client portfolios, facilitating the onboarding of new business acquisitions, and overseeing critical marketing and communications functions.
Before joining our team at McLarens, Janine made her mark in various sectors of the insurance industry, including Life and Health, Loss Adjusting, and Reinsurance. Her professional journey has taken her across the globe, from New Zealand to South Africa and the United Kingdom, where she honed her expertise and gained diverse perspectives on the industry.
Janine's commitment to excellence is underscored by her status as a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance, a testament to her dedication to ongoing professional development.
With her extensive experience and a global outlook, Janine is a valuable asset to our organisation, contributing to our continued growth and success in the insurance industry.
Jayson has a background in carpentry completing a trade qualification before achieving honours in Building Science. Starting in the insurance industry in 1999, Jayson has worked in a variety of insurance claims roles in assessing, management and loss adjusting, both direct for insurer and for external adjusting companies.
Jayson has experience working on numerous catastrophe and earthquake events including both the Canterbury and Kaikoura recovery projects. He joined McLarens in August 2020, progressing to a Loss Adjuster Team Manager for Auckland in September 2021.
Jeff has been involved with in all types of liability insurance claims since 1980 working across UK, Europe, South America and New Zealand. His time across these various markets has provided a breadth of knowledge on complex claims management that can be applied to most casualty and financial lines types of claims.
From 1986 to 2001, Jeff contributed significantly to McLarens UK's Liability Division, gaining a reputation for his problem-solving skills and dedication to clients.
After moving to New Zealand, Jeff founded Casualty and Professional Services Limited (CPS) in 2007, a leading liability and financial lines specialist adjusting firm in New Zealand before joining McLarens in 2023.
Jeff's career is marked by handling complex, high-value claims, including pollution, product recalls, professional indemnity, and general liability.
He is a Senior Associate of ANZIIF, Associate of the Chartered Insurance Institute (UK) and holds a Certificate of Approval as a Licensed Private Investigator with the PSPLA.
Jeff has extensive experience providing niche investigations and handling of casualty and financial lines claims, including those emanating from major and complex losses.
Jennifer has worked in the insurance industry since 1982 starting specialising in liability and local government. She progressed to the Liability Claims Manager for 7 years before becoming the National Claims Manager for 17 years at QBE.
Jennifer joined McLarens in 2018 as a Technical Claims Consultant working with the Specialist Services team.
Jess started with the insurance industry in 2016 in a project management role for an insurers building panel. Joining McLarens in 2022, Jess will have a focus on residential property and contents claims utilising her customer service and project managements skills and experience.
Jia has 6 years experience working on Canterbury EQ claims and litigation support at the Earthquake Commission (EQC), specialising in complex claims, such as complaints, mediation, multi-unit buildings and litigation.
Jia holds a Bachelor of Commerce and Diploma in Loss Adjusting. She is an ANZIIF (Senior Associate) CIP and AICLA (Aff). With Chinese as her first language, Jia is able to easily adjust and assist others with Chinese Insureds’ claims.
Jia joined McLarens in 2017, where she uses her general adjusting skills on a combination of commercial and domestic claim losses, such as property, contents and plant/stock and small business interruption losses.
Additionally, Jia managed EQC business as usual claims (in both building & land), as one of the Third Party service providers. She joined the McLarens Specialist Services team in May 2022 specialising in Business Interruption losses.
Jill has been in the insurance industry since 2004 and became a loss adjuster in 2015. She has experience in both domestic and commercial contents/plant and equipment claims to the Insureds and our clients satisfaction.
Jodi joined our company in 1996 initially as a Claims Technician and progressing on to being a Loss Adjuster in 2003. She has many years’ experience managing motor vehicle and material damage claims.
Jodi is the current Team Manager for our Alexandra, Dunedin, Invercargill and Queenstown offices.
Jody is a Loss Adjuster with over 20 years experience starting in the industry in 2000. She is a Senior Associate with ANZIIF holding a Diploma in Loss Adjusting and a Diploma in Accounting.
She has experience in all manner of Domestic and Commercial losses including Earthquake and Landslip, Fire, Material Damage, Contract Works and Liability fields.
John-Paul has been in the Insurance Industry since 1995, and has been a Loss Adjuster since 2009. He has experience with various types of claims including large commercial claims, specialised equipment claims and total loss claims.
Jordan has been a Loss Adjuster since 2014 working for both 3rd party assessing and direct for Youi Insurance across general insurance.
He has previous experience working as an carpenter completing renovations, insurance repairs and new builds.
Kane has had over 10 years’ experience in adjusting losses from natural disasters ranging from Earthquake, Catastrophes to Landslips to Flooding. He has experience managing teams of Loss Adjusters and Estimator through the rebuild of Christchurch, following the 2010-2011 Canterbury Earthquake.
Kane's qualifications include an ANZIIF Diploma in Loss Adjusting, Cert & Advanced Trade Cert in Carpentry and is a Licenced Building Practitioner. He has had vast experience around New Zealand dealing with natural disaster events and the response thereof.
Kate has amassed over 30 years of extensive experience in the insurance industry, encompassing underwriting, claims, and brokerage. Joining McLarens in 2021 as a Loss Adjuster, she later transitioned to the role of EQC Settlement Specialist in December 2023.
Her career journey includes a decade managing offshore risks in the Pacific Islands as a broker and five years at the Earthquake Commission, overseeing all land claims. Since refocusing on loss adjusting in 2012, Kate has specialised in property, liability, and landslip claims.
Kate holds an ANZIIF (Assoc) CIP qualification, a Diploma in Public Relations, and a National Certificate in Professional Communications, showcasing her dedication to ongoing professional growth.
Her extensive knowledge and diverse skill set make Kate an invaluable asset in navigating complex insurance scenarios.
Keegan has been a Loss Adjuster since early 2010 and prior to this worked within the Property Management profession.
He holds a Bachelor of Commerce in Property Management & Valuation, and a Diploma in Loss Adjusting.
He is a Senior Associate Member of the Australian and New Zealand Institute of Insurance and Finance, and Associate Member of the Australasian Institute of Chartered Loss Adjusters
Keith has a background in building and property management before moving into the insurance industry in 2001. Starting his adjusting career in Wellington, Keith moved to Australia as branch manager handling a variety of commercial, domestic, marine and CAR claims.
His time in Australia saw him involved in a number of significant weather-related claims including cyclones Larry, Yasi & Debbie in Queensland, and storm events in Perth, Brisbane, Melbourne and NSW, together with several major flooding events in Queensland.
Keith assisted during the Christchurch earthquakes and relocated permanently back to New Zealand in 2018. Keith is a Chartered Loss Adjuster with a Diploma in Loss Adjusting, a Senior Associate of ANZIIF and a Fellow of AICLA.
Kelly has over 25 years’ experience in the insurance industry, ranging from Claims management, Commercial and Personal Lines Underwriting, to Insurance Broking.
Since joining McLarens in 2011, Keryn has worked as a Claim Technician working on a range of claims including assisting with the CAT events across Australia and New Zealand.
Kristen started in the insurance industry in 1987 working with a large insurer before becoming a Loss Adjuster in 1995.
As a Loss Adjuster, Kristen specialised in Commercial Property, Contract Words, Products and Public Liability, Residential Major Loss and Marine Transit. She has been involved in attending numerous CAT events across New Zealand and Australia and since 2018 has been heavily involved in coordinating the CAT Management Response for McLarens NZ.
She is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and a Member of New Zealand Insurance Law Association.
With McLaren since 2004, Kristen became the Regional Manager - North Island in April 2018. Overseeing 16 offices, she demonstrated an incredible work ethic with a continuous desire to grow and develop the McLarens business.
Kristen was announced as General Manager - Branch Operations in August 2021 with a focus to deliver service and operational excellence across the entire branch network.
Lance is a seasoned professional with a diverse and accomplished career in the motor industry. With over 15 years of experience, he has demonstrated his expertise in various roles, including sales, service, and panel beating. In 2017, he transitioned to the field of Loss Adjustment, where he has since excelled and earned a reputation for his outstanding skills and knowledge.
In July 2023, Lance was appointed as the Loss Adjuster Team Manager for the Wellington branch, a testament to his leadership abilities and dedication to the profession.
As a Loss Adjuster, his expertise spans across Heavy, Light, and Mechanical Motor assessments, Service and Repair evaluations, Major Loss (Residential) investigations, and Marine Hull claims. With an acute understanding of the complexities and challenges faced in these sectors, Lance brings a comprehensive perspective to each case he handles.
One of Lance's significant accomplishments is the attainment of National Certificates in Automotive Body Collision Repair at Level 3 & 4, underscoring his commitment to professional development and industry excellence. Moreover, he has earned the prestigious I-CAR Platinum recognition, a testament to his exceptional skills in vehicle collision repair and technical proficiency.
Throughout his career, Lance has demonstrated a passion for providing exceptional service to his clients and ensuring fair and accurate assessments in every situation. His keen eye for detail, analytical mindset, and exceptional communication skills make him an asset to the Loss Adjustment profession.
Leanne started in the insurance industry spending 10 years at State Insurance gaining experience in claim resolutions. She joined the Whangarei team at McLarens in 2017 as a Claims Technician.
Lisa is an accomplished individual with a journey that began in the insurance industry in early 2015. Holding an ANZIIF Certificate in General Insurance and actively pursuing a diploma in Loss Adjusting, Lisa embodies a dedication to continuous learning and development.
In 2022, Lisa joined the McLarens team as a Claims Technician, where she adeptly manages a diverse portfolio of residential and commercial claims. Her client-focused approach, coupled with meticulous attention to detail, ensures tailored and effective solutions for each unique case.
Lisa has over 20 years experience in the the insurance industry as Senior Claims Consultant & Quality Assurance Coordinator. Her qualifications include a Certificate in Insurance / Diploma of Financial Services, Diploma in Loss Adjusting and Diploma in Organisational Psychology.
Lisa joined McLarens in 2012 as a Loss Adjuster and handles a wide range of commercial and domestic property buildings and contents claims, along with general liability and small contract works claims.
Logan has a background in construction and started in the insurance industry after completing a Bachelor of Commerce, majoring in management and finance. He joined McLarens in 2021 as a part of the Specialist Services associate programme with a focus on liability.
Louis started as a Loss Adjuster in 1993 and holds a NQF4INS qualification from South Africa. During his career he was a worked as a Senior Loss Adjuster in South Africa and New Zealand.
Louis specialises in domestic and commercial property losses, Contract Works, Liability and Agriculture.
Lyall has been a Loss Adjuster since 2000 specialising in Motor. He is a qualified Aircraft Engineer with experience working and managing retail sales for motorcycles and cars across the North Island.
Joining McLarens in 2004, Lyall has undertaken a number of large and complex motor and machinery losses including significant consequential loss component. He has worked on a number of rural building claims and Marine Hull repair and total loss claims where his hobby of owning boats and held skipper licence come in handy.
Maddie began her insurance career in 1998 as a fire and general loss adjuster. She gained qualifications with Diplomas in General Insurance and Loss Adjusting, ANZIIF (Snr Assoc) CIP, ACLA.
Progressing to senior adjuster, Maddie has extensive experience across contract works, marine hull and cargo, liability including mentoring large and complex domestic and commercial claims.
She has worked across natural disasters and earthquakes in New Zealand, Australia and the Pacific Islands.
Margaret is a Chartered Loss Adjuster and an ANZIIF (Fellow) who has practiced in New Zealand and the UK since 1986.
She has adjusted claims across a wide range of industries as working for General Accident (Aviva) and Zurich in the claims area. Margaret is a strong advocate for skills development and has completed appointments as President of the Insurance and Actuarial Society of Glasgow and as the Scottish Representative of The Chartered Institute of Loss Adjusters.
She has worked for McLarens since she immigrated to New Zealand in 2004. Margaret was Director in charge of the 2007 Gisborne Earthquake, Catastrophe response, leading the team of adjusters and managing a portfolio of large claims.
During the Canterbury Earthquake, Catastrophes of 2010 – 2011 Margaret was the lead adjuster on a large number of major claims and also led a team that handled over 1000 cases many of which entailed a range of complexities due to incurring damage from multiple events.
Margaret has had extensive experience dealing with a range of industrial and commercial claims resulting from fire, flood and contract works in New Zealand and the Pacific Islands.
Maritsa has been in the insurance industry for over 20 years after gaining a Bachelor of Commerce. She has extensive experience with operational processes, client service, risk mitigation and claims management.
Mark worked as an Aircraft Technician with the Royal New Zealand Air Force before joining Terra CAT (formerly Gough) as a heavy diesel technician advancing to the Service Manager.
Mark gained experience as a mobile plant fitter working for mining company, MacMahon Contractors, achieving a National Certificate in Automotive Heavy Engineering.
Mark specialise in Engineering and Machinery Breakdown, Service and Repair, Marine Hull and Heavy, Light and Mechanical Motor claims.
Originally from South Africa, Mark began his career in the insurance industry 1998 gaining extensive experience and knowledge in domestic claims. After completing his degree in Construction Management, Mark commenced his career in sales and later moved into claims management.
Using his wealth of experience and expertise of the industry, he progressed into a Loss Adjusting position, focusing on commercial property, general adjusting and major residential loss.
Relocating to New Zealand in 2022, Mark joined McLarens specialising in commercial loss claims.
Mark has been a Loss Adjuster since 2007 and specialises in General Adjusting and Public Liability but also deals with motor and marine claims.
He has a broad experience in CAT response and was heavily involved in the Gisborne EQ in scoping and pricing building damage, as well as having been involved with settlement of Christchurch domestic claims.
Martin is an experienced Loss Adjuster with qualifications and training in electrical engineering and boat building. Following the completion of his qualifications and some time in the marine industry, Martin began his own boatyard. He was able to combine his technical electrical and building skills to oversee system development and design projects through to integration into vessels.
Martin has significant experience working with classification societies including the American Bureau of Shipping, DNV and Lloyds. His project management and business development experience also led him to work with military outfits, specifically design and installation of power systems into naval vessels.
In 2008, Martin started working within the insurance industry providing expert analysis of marine and commercial claims whilst gaining experience across fire and EQC work.
As a pilot for over 30 years, Martin is passionate and has a deep understanding of general aviation in New Zealand. He holds fixed wing and helicopter licenses and is certified with a multi engine turbine and IFR ratings.
Working with insurance claims both in New Zealand and internationally since 1993, Mathew has significant experience in the field of Loss Adjusting and as a Senior Claims Manager.
Throughout his career he has developed a wealth of experience in managing Property, Construction, Energy and Power losses in New Zealand, Australia, UK, Caribbean and across the Asia Pacific region.
Mathew has also led and participated in many catastrophe response teams in those areas including effectively leading the 2011 Christchurch EQ response for one NZ based Insurer. In addition to his claims handling expertise, Mathew has a proven ability to maintain a client focus in complex claims, identify the key issues, and work through strategies with multiple parties to achieve suitable outcomes for all stakeholders.
In his work both in NZ, Australia and Internationally, he has developed a strong reputation amongst Insurers, Brokers, and Clients alike for being an effective claims professional with a proven track record in settling claims across a broad range of classes.
Matt was a builder for 25 years specialising in new architectural builds prior to becoming loss adjuster in 2011. He started in the insurance industry working with IAG prior to joining McLarens in 2018. He holds a Diploma of Loss Adjusting and ANZIIF (Senior Assoc.) CIP.
Matt began with McLarens as a Senior Loss Adjuster before becoming the team manager for the Palmerston North, Masterton & Wanganui branches. He predominantly works on commercial and domestic claims including large losses and has attended catastrophe events in New Zealand and Australia.
Maya has over 25 years experience working within the insurance and finance sectors. She has a history of mediation within the dispute tribunal & tenancy tribunal courts for liability issues, cost assessments between Insureds, third parties & other Insurers alike.
She has worked as a commercial broker and is FMA registered as a Financial Advisor holding a Level 5 Certificate in Finance in compliance with legislation requirements. Maya has experience within the construction and infrastructure industry supporting commercial executive and project managers.
In high pressure situations, Maya has a reputation for calmness and clarity, helping others deal with what is important to deliver the best possible outcome, and mitigate risk.
Meci has been involved in the insurance industry for over 20 years, firstly in the Pacific mainly Fiji and Vanuatu assisting Loss Adjusters with Material Damage losses both commercial and domestic nature. There she also gained experience with CAT events in Fiji and Vanuatu.
Meci started with McLarens in November 2011 firstly in Wanganui Branch to assist with Christchurch Earthquake claims prior to joining the Christchurch Branch in December 2012 as a Senior Claims Technician providing technical support to Commercial & Domestic Loss Adjusters.
Meci is part of the National Registration Team and is an Associate with ANZIIF.
Michele has been in the insurance industry since 1994 before becoming a Loss Adjuster in 2011 when she joined McLarens.
Michele specialises in large contents losses, commercial burglaries, traumatic losses where additional empathy is required and other residential claims.
Mike spent 12.5 years as a Constable with the New Zealand Police before joining McLarens in October 2020 as a Loss Adjuster. His experience conducting police investigations is an asset when reviewing any claim. Mike is currently studying for his Diploma in Loss Adjusting.
Moshin's journey at McLarens began in 2017, bringing with him a wealth of expertise in fire and general loss assessment. Prior to joining McLarens, he spent eight years working for prominent insurance firms in New Zealand, gaining invaluable experience in the industry.
His forte lies in property claims management, and Moshin's proficiency extends to handling both domestic and commercial losses, including earthquake claims. His comprehensive understanding of the complexities within the field makes him a sought-after specialist in his domain.
A testament to his dedication to professional growth, Moshin is a Senior Associate of Australian and New Zealand Institute of Insurance and Finance (ANZIIF).
With over two decades of experience in the insurance industry, Natalia's journey began in 1999, setting the foundation for an impressive career. In 2005, she transitioned into the role of a loss adjuster, where she honed her skills in handling residential, commercial, and motor claims.
Natalia's passion for her craft shines through her commitment to exceptional customer service. Her client-centric approach and dedication to meeting the unique needs of each individual have garnered her widespread recognition. In 2021, she was awarded the prestigious company accolade for Excellence in Customer Service, a testament to her unwavering dedication to delivering top-notch service.
Natalie joined McLarens in 2018 as a Claims Technician before transitioning to a Loss Adjuster role in 2021. With a Bachelor of Arts in Psychology and a solid customer service background, Natalie brings a unique perspective to the insurance industry.
Natalie's seamless progression within the company reflects her dedication to excellence and her readiness to take on new challenges. As she continues her journey as a Loss Adjuster, Natalie's distinctive combination of skills, including her customer-centric approach, sets her apart in providing top-notch service.
Nick has worked in several different sectors of the construction industry for 38 years and brings a wealth of knowledge gained over this time to his role as a Loss Adjuster for McLarens.
Having completed his Diploma in Construction in 2022, he is currently studying toward a Diploma in Loss Adjusting.
Nimmi is an accomplished insurance professional with over two decades of experience in the general insurance industry. Throughout her career, she has consistently demonstrated exceptional leadership skills and possess a deep understanding of project management, change management, process improvement, training, quality control, workflow management, client engagement, and customer service.
Her track record speaks for itself, as she has consistently delivered high productivity and reliability, establishing herself as a diligent and results-oriented professional. She has a knack for navigating complex projects and effectively managing change, which has earned her recognition within the industry. Her unwavering commitment to maintaining the highest standards ensures that she consistently deliver exceptional outcomes.
One of her key strengths lies in her extensive technical expertise, enabling her to address challenges and provide innovative solutions. With strong leadership qualities and a strategic mindset, she has successfully led teams to success, ensuring that projects are completed within budget and on time. She fosters a collaborative and productive work environment by motivating and inspiring others.
In addition to her technical skills, she possesses excellent communication, problem-solving, organisational, and interpersonal abilities. Nimmi excels at communicating complex concepts in a clear and concise manner, making her an effective liaison between technical teams and stakeholders. Her problem-solving skills enable her to identify potential roadblocks and develop creative solutions to overcome them.
Nimmi's commitment to professional development is unwavering, as evidenced by her continuous pursuit of knowledge and eagerness for new challenges. She actively seek opportunities for growth and embrace emerging trends and technologies within the insurance industry. As a forward-thinking professional, she remains adaptable to change and leverage her change management expertise to lead successful transitions within organisations. To further advance her learning, she currently holds two scholarships, including the Level 5 Financial Advisor Certification and TDI Academy Digital Insurance.
Throughout Nimmi's career, she has successfully implemented numerous projects and change initiatives, resulting in improved operational efficiency, enhanced customer experiences, and increased profitability. Her ability to effectively manage resources, mitigate risks, and align projects with organisational objectives has contributed to her outstanding track record.
Paul has 22 years experience as a self employed builder with qualifications as a Licensed Building Practitioner and Trade Certificate and Advanced Trade Certificate in Carpentry.
Moving into Loss Adjusting in 2010 and gaining a Diploma in Loss Adjusting (Snr Assoc, CIP) Paul started with McLarens in 2020.
Paul is a trade qualified carpenter who spent 4 years working as a Loss Adjuster in response to the Christchurch earthquakes before joining McLarens in 2016.
Paul specialises in Major Loss across Residential and Commercial Properties, Marine Hull and Contract Works.
Paul has been a Loss Adjuster since 1982 and worked for 15 years in the Motor Vehicle Repair industry.
He holds an Advanced Trade Certificate in Automotive Engineering and specialises in Light, Heavy and Mechanical Motor, Service and Repair, Engineering and Machinery Breakdown, Agriculture and Marine Hull.
A Loss Adjuster since 1991, Paul also has 10 years experience in the Motor Vehicle Repair industry. He has a Certificate in Insurance and Advanced Trade Certificate in Panel Beating and specialises in Heavy Motor, Contract Works, Commercial Property and Marine Hull.
Paul is an experienced Loss Adjuster entering in the insurance industry in 1996. Over the years, he has developed expertise across various lines of business, including Home and Contents, Fire, Motor Vehicle, and Travel Insurance.
In the early stages of his career, Paul managed rental motor vehicle claims within Australia, demonstrating his commitment to the field by operating remotely from New Zealand. This experience provided him with a solid foundation in handling diverse and complex claims.
As his career progressed, Paul extended his expertise to encompass Fire, Home and Contents claims. This phase of his professional journey allowed him to deepen his understanding of property and casualty insurance, broadening his skill set to address a wider range of client needs.
Specialising further, Paul immersed himself in the intricacies of Travel claims particularly in the aftermath of catastrophic events. He played a pivotal role in managing claims following events such as the Christchurch earthquake, Thailand tsunami, and Iceland volcano. His involvement in these critical situations demonstrated not only his technical proficiency but also his ability to provide support and solutions during challenging times.
Throughout his career, Paul has demonstrated a commitment to continuous learning and professional growth. His wealth of experience equips him to handle the dynamic landscape of insurance claims effectively. As he continues to evolve in the field, Paul remains dedicated to providing clients with the highest standard of service and satisfaction.
Paul is a dedicated professional in the insurance industry with nearly a decade of experience as a Loss Adjuster. Since 2012, he has adeptly handled a wide range of insurance claims, spanning from domestic and rural cases to major commercial building and Contract Works claims. Paul's expertise shines particularly in large loss domestic fire claims and catastrophe events across New Zealand and Australia.
Paul's unique interest lies in hillside properties linked to land damage claims, dispute resolution, and commercial property losses. He brings a balanced perspective to resolving disputes and achieving equitable solutions. Beyond land-related cases, Paul's portfolio extends to Marine Hull claims, particularly those involving pleasure boats, showcasing his meticulous attention to detail.
With a Diploma of Loss Adjusting - ANZIIF (Snr Assoc) CIP under his belt, Paul combines academic knowledge with practical experience, enabling him to offer comprehensive insights to clients. Additionally, his multilingual abilities set him apart - he is fluent in Dutch (written and oral), fluent in German (oral), and fluent in Afrikaans (oral), allowing him to effectively communicate and negotiate in diverse contexts.
Pauline has been a claims handler since 2000 with a focus on motor. She has extensive experience across all motor claim types including the management of claims for company truck fleets based in Australia and New Zealand.
Pauline specialises in Light and Heavy Motor, Service and Repair and Agriculture.
A Loss Adjuster since 1999, Peter is a Chartered Loss Adjuster with a Diploma in Loss Adjusting. He is a Senior Associate with ANZIIF and an Affiliate member with AICLA. His qualifications also include a Trade Certificate in Panel Beating and Coach Building.
Peter specialises in Commercial Property, Residential Major Loss, Public Liability, Light and Heavy Motor and Service and Repair.
Peter has been a Loss Adjuster since 1996, and prior to that worked for 16 years in the Transport and Motor Vehicle Repair industries.
He holds an Advanced Trade Certificate in Automotive Engineering and is a Certified Diesel/Electrical Engineer.
Peter specialises in Light, Heavy and Mechanical Motor, Service and Repair, Engineering and Machinery Breakdown, Agriculture and Marine Hull.
Peter is a Chartered Loss Adjuster with over 30 years' loss adjusting experience in both New Zealand and Australia, following underwriting roles in in his early career.
He specialises in Catastrophe Response, Commercial Property, Contract Works, Major Loss, and Liability claims. He advises on issues arising from losses involving Product Recall, Public and Products Liability, Construction Liabilities, Professional Indemnity, and Major Property Damage, as well as providing Litigation Support for these claims.
Peter has adjusted claims in New Zealand, Fiji, Samoa, Tonga, American Samoa, Australia and England. Peter also has significant experience in catastrophe response management, having held team leadership and management roles for events in New Zealand and across the Pacific Islands.
In adjusting large and complex claims, Peter identifies the key issues and hurdles that may arise and then strategises and implements an appropriate plan to handle the claim.
Peter's focus is on communicating clearly to keep all parties aware of progress and managing expectations through each phase of the loss adjusting process, through to successful resolution.
Phil is a highly experienced Loss Adjuster with a career spanning over two decades. With his expertise and dedication to his craft, Phil has established himself as a trusted professional in the insurance industry.
Since 1997, Phil has been actively involved in loss adjustment, applying his extensive knowledge and skills to assess and manage various types of claims. His commitment to professional development is evident through his Associate membership with the Australian Institute of Chartered Loss Adjusters, a testament to his ongoing pursuit of excellence in his field.
Phil's educational background complements his practical experience in loss adjustment. He holds an Advanced Trade Certificate in Fitting, Turning, and Machining, showcasing his technical acumen and understanding of mechanical systems. In addition, Phil also possesses a NZ Certificate in Engineering (Mechanical), further enhancing his expertise in the field.
Throughout his career, Phil has specialized in several key areas, including Commercial Property, Residential Major Loss, Public Liability, Engineering and Machinery Breakdown, and Service and Repair. His diverse skill set allows him to effectively handle a wide range of claims, providing invaluable support to both individuals and businesses.
Phil started his career in the insurance industry following the completion of his Bachelor of Science degree. As a Loss Adjuster, Phil has focused on domestic claims covering a variety of losses and circumstances including CAT events as the Kaikoura earthquakes and Edgecumbe and Westport floods.
Working across single-item losses to larger losses including mid-severity house fires, CAT events, Phil has successfully assessed, negotiated and settled hundreds of claims and collaborated with every manner of clients, suppliers, service providers and stakeholders.
Ratna has over 10 years experience in the insurance industry including underwriting, desk assessment and management of commercial and domestic claims. Ratna holds various industry qualifications and is a Senior Associate CIP with ANZIIF.
Ratna's strength is creating an efficient and effective process for all parties involved in a claim. Providing support to the customer through each phase of the claim process through to successful resolution.
Rebecca embarked on her insurance career in 2015, initiating her professional journey at a major insurance firm in sales. Within a year, she seamlessly transitioned to the Loss Adjusting team, assuming the role of a consultant.
Currently pursuing a Diploma in Loss Adjusting through ANZIIF, Rebecca's commitment to professional growth became the catalyst for her subsequent career move.
In 2023, she joined McLarens as a Loss Adjuster, bringing with her a wealth of experience, expertise, and an unwavering commitment to delivering exceptional service to everyone she collaborates with.
Rebecca's journey with McLarens commenced in 2010, and since then, she has consistently demonstrated her expertise and dedication to the insurance industry. As a Senior Associate of the esteemed Australian and New Zealand Institute of Insurance and Finance, she holds a wealth of knowledge and qualifications, including a Diploma in Loss Adjusting and a Certificate IV in General Insurance (Claims Tech).
Throughout her tenure at McLarens, Rebecca's impressive career trajectory led her to oversee our Twenty4Seven service, showcasing her ability to handle diverse and challenging insurance scenarios. In 2019, she further advanced her career, assuming the role of Team Leader in the Customer Solution Centre.
Rebecca has over 10 years of experience, including a successful tenure as a Recovery Team Leader at a major insurer in New Zealand. Since joining McLarens in 2016, she has been an integral part of the Customer Solutions Centre, where her expertise in recovery processes shines. Rebecca's dedication and knowledge make her a valuable asset to the team and a trusted resource for those seeking tailored insurance solutions.
Richard is a qualified diesel mechanic with over 16 years claims experience. Richard works on claims specialising in areas such as commercial property, motor, livestock and equine, rural commercial, domestic property and farm machinery.
Richard has experience working as a diesel mechanic with RFL and The Gough Group. He spent time as a Linehaul driver and as a Senior Claims Specialist with NZI Heavy Transport working on their heavy machinery and legal claims.
He spent time training staff in India on motor claims in 2018 and organised the Wellington Truck and Transport Show which fundraised for charity, Life Flight from 2007 to 2017.
Richard has a wide insurance knowledge having worked in senior claim management, underwriting and branch management roles with a major insurer for seven years prior to joining McLarens as a Loss Adjuster in 2000.
At McLarens, Richard developed into a Specialist Loss Adjuster, with a specific focus on complex and high value Material Damage, Liability and Contract Works claims. He has handled a number of complex and high value claims throughout New Zealand as well as catastrophe events across Australia. Richard was heavily involved in major loss claims that resulted from the Canterbury and Kaikoura earthquakes.
Richard is a Fellow of the Australian and New Zealand Institute of Insurance and Finance and was promoted to the position of Executive General Adjuster within the Specialist Services team in 2018.
Richard has over 22 years experience working within the automotive industry including Japanese and German vehicle dealerships.
He obtained a National Certificate in Automotive Engineering and Business (First Line Management) and was accredited NZTA WOF Inspector carrying out safety inspections on light motor vehicles and trailers.
Robert has been a Loss Adjuster since 2005, prior to this he worked for 27 years in the Building industry, Marine Hull Repair and in Building Compliance.
He holds an Advanced Trade Certificate (Building) and specialises in small and large Domestic losses, Commercial Losses and Marine Hull.
Robyn joined McLarens in 1996 and assists the loss adjusters in the branch with their domestic and commercial material damage claims.
Rochelle commenced her insurance career in 2008, starting as a Claims Technician, while completing her studies in General Insurance. Progressing to the role of Loss Adjuster, she continued her studies becoming an Associate of the Australian Institute of Chartered Loss Adjusters.
Rochelle is a Senior Associate with ANZIIF and has gained experience and developed expertise across a number of business lines, specialising in earthquake related claims.
Rochelle thoroughly enjoys assisting customers with their claims and finding a solution that is fair, for all parties.
With the Insurance industry since 1960, Russell has been a Loss Adjuster since 1969. He is a Fellow of the Australasian Institute of Chartered Loss Adjusters.
Russell specialises in Commercial Major Loss, Public and Products Liability, Litigation Support, Contract Works, Marine. He provides technical expertise and guidance to staff by providing Peer Reviews and Quality Assurance in these disciplines.
With a robust background in finance and over 5 years of industry experience, Samantha is currently advancing her expertise through studies in Finance and Accounting, coupled with Business Management.
In her role at McLarens, Samantha is leveraging her accumulated financial expertise and understanding of risk management. As a Claims Tech, she is utilising her skills to navigate complex financial scenarios and contribute to effective risk mitigation strategies.
Samantha's commitment to professional development, coupled with her hands-on experience in the finance industry, positions her as a valuable asset to McLarens. As she continues to integrate her academic pursuits with real-world application, Samantha is dedicated to making meaningful contributions to the management of claims.
Scott entered the insurance industry with McLarens in 2011, bringing prior experience in account management. He specialises in property adjustments encompassing both domestic and commercial areas. For six years, Scott contributed his expertise to IAG's Disaster Recovery Unit, focusing on significant domestic losses resulting from the Christchurch earthquakes.
In 2021, Scott advanced to the role of Team Manager, overseeing the Christchurch and Timaru teams, where he applies his extensive experience and leadership to manage operations effectively.
Shani has been with McLarens since 1987, and in 2011 moved to the role of Claims Technician.
Shani works alongside the motor loss adjusters, assisting with claims information, reporting, and liaising with Insurers, repairers, and clients.
Shavaughn started working in the insurance industry in 2006 as a Claims Technician. She holds a Certificate in General Insurance and joined McLarens in 2018 with the Customer Solutions Centre before progressing to a Loss Adjuster in 2020.
Joining the company in 2017, Shreya began in an administrative role, demonstrating her strong work ethic and dedication to excellence. In 2018, Shreya's exceptional performance and enthusiasm for the industry led her to transition into the role of Claims Technician.
Driven by her passion for learning and professional development, Shreya has consistently pursued higher education to expand her knowledge and expertise. She holds Diplomas in Accounting and Business, which have provided her with a solid foundation in financial management and strategic decision-making. Furthermore, she has completed a Cert IV in General Insurance, equipping her with comprehensive knowledge of insurance principles and practices.
Shreya's dedication to her profession is reflected in her professional affiliations. She is an Associate with the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), and holds the position of Affiliate with the Australasian Institute of Chartered Loss Adjusters (AICLA).
Shreya is currently pursuing her Diploma in Loss Adjusting, further enhancing her skill set in the field.
Simon has over three decades of dedicated service to the insurance industry since his start in 1988. Since 1997, he has honed his expertise as a Loss Adjuster, amassing invaluable experience that includes eight years as an adept Insurance Fraud Investigator.
Simon's forte lies in his exceptional communication skills, effectively liaising with all stakeholders to skillfully manage expectations and provide timely, top-notch service. His specialisation revolves around intricate and substantial loss cases, showcasing his prowess in handling complex scenarios.
Simon's professional achievements are underscored by his status as an Associate Member of ANZIIF. He holds an academic record reflecting his commitment to excellence, holding a Bachelor of Arts (Hons) alongside a Diploma of the Chartered Insurance Institute (UK).
With the Insurance industry since 1990, Steve has been a Loss Adjuster since 1993.
He has attended I-CAR collision repair courses and specialises in Light and Mechanical Motor, Marine Transit, Major Loss (Commercial and Residential), Service and Repair, Contract Works and Public Liability.
With the insurance industry since 2000, Stuart has been a Loss Adjuster since 2005. He is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and is a Chartered Loss Adjuster.
Stuart holds a Bachelor of Commerce and Administration and specialises in Business Interruption, Commercial Property and Residential Major Loss.
Suzanne is a Chartered Accountant and Financial Loss Specialist with over 15 years as a Chartered Accountant in public practice. She specialises in Financial Lines losses including Business Interruption, Contingency, Fidelity Guarantee, and Stock Reconciliation, as well as providing Litigation Support advice and evidence.
Suzanne has gained experience in catastrophe response operations in the wake of the Canterbury Earthquake events. She has significant experience in the Financial Services industry, especially in providing loss of profits calculations to support litigation proceedings.
Suzie started in the insurance industry in 2008 working with a large insurer in their liability team gaining experience in Public Liability claims. She moved to work across both Commercial and Domestic clients specialising in Fire and General claims before moving into a number of broking roles in Auckland and Dunedin.
Suzie holds a Master of Science from the University of Otago and Master of Philosophy in Science from AUT University.
Suzie joined McLarens in early 2021 as a Domestic Loss Adjuster with the Auckland team before joining the Specialist Services team in May 2022 with a focus on Liability.
Taylar is a dynamic and talented professional who joined McLarens in October 2022. As a part of the Customer Solutions Centre, Taylar plays a pivotal role in delivering exceptional service and innovative claim solutions.
With the insurance industry since 1986, Tim has been a Loss Adjuster since 2004. He was an Associate of the Chartered Insurance Institute (UK) and is a Chartered Loss Adjuster.
He is an Associate Member of the Australasian Institute of Chartered Loss Adjusters, a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and a Certified Insurance Professional (CIP)
Tim was the team manager of the Napier, Gisborne, Rotorua and Taupo branches from 2018 before his promotion to the role of Regional Manager - Northern in August 2022.
Tina is an experienced insurance professional with a career spanning since 1994. Joining McLarens in 2000, she specialises in general and commercial claims.
In November 2021, Tina took on an exciting new challenge and transitioned into the role of Customer Solutions Team Manager at McLarens. This role represents the culmination of her dedication and hard work, as she now leads a dynamic team focused on building losses, delivering personalised solutions and exceptional service.
Tina has worked within the insurance industry since 2001 starting with a large New Zealand insurer as Motor Claims Resolution and Recovery Manager, prior to joining McLarens in March 2019.
She has broad knowledge of the Claims function, Property and Motor. Prior to joining McLarens as TPA and National Motor Business Manager, she was responsible for the end to end Motor claims function, Debt Recovery, and Off-Shore Partnering for Suncorp NZ.
Tina is a trained lean process coach and has a strong focus on measuring performance against industry benchmarks. She has a proven record of developing and maintaining an outstanding team culture based on accountability and performance.
Trina is a Chartered Loss Adjuster with over two decades of experience in the insurance industry. Her journey began in 1999, leading her through various roles that have shaped her into a respected expert. Transitioning from a large insurer to a boutique broking house in 2007, Trina's client-focused approach thrived as she served both nationwide commercial clients and domestic customers.
Trudy has worked in the New Zealand Insurance Industry since 1986 with experience in a number of areas including Underwriting and Team Leader and General claims.
Joining McLarens in 2005, Trudy specialises in managing the claims process end to end.
Ursula is a seasoned professional with over 20 years of experience in the customer service industry. With a diverse background that includes owning and managing a Security Specialist retail outlet, she brings a wealth of knowledge in management and customer satisfaction.
Ursula first joined McLarens during the April 2018 storm CAT events, where she made a significant impact as an internal loss adjuster. Her exceptional skills and dedication led her to transition into working on EQC claims, further expanding her expertise in the insurance industry. In recognition of her remarkable contributions, Ursula was promoted to the role of Customer Solutions Team Manager - Natural Hazards in May 2022.
With her extensive background in the field, Ursula possesses a deep understanding of General Insurance Claims Management. Her proficiency in navigating the complexities of insurance claims allows her to provide strategic solutions and outstanding service to McLarens' valued clients. Her commitment to delivering exceptional results and her ability to effectively manage challenging situations make her a trusted resource for the organisation and its clients.
With the Insurance industry since 1999, Vanessa has been a Loss Adjuster since 2007.
Vanessa has worked catastrophe events in both New Zealand and Australia, including working on both residential and commercial Christchurch EQ claims from 2010 to 2018.
She specialises in Commercial/Residential Major Loss, Commercial Property, Contract Works, Liability and Rural.
Warren has been a Loss Adjuster since 1987 and owned his own Loss Adjusting business in Perth prior to moving to New Zealand in 1993.
Joining McLarens in 1994, Warren specialises in Complex Major Losses, Contract Works and Liability Claims.
Wendy has extensive experience in the insurance industry working in a number of roles across Australia and New Zealand, including Dawsons Insurance Brokers for 12 years.
Building up her experience across a number of claim management roles, Wendy joined McLarens in 2005.
Since 2022, Winnie has been actively involved in various aspects of insurance, specializing in claims management and client services.
Winnie's journey in the insurance sector began at an authorised repairer, where she worked diligently in the claims department. This initial role allowed Winnie to develop a strong foundation in understanding the intricacies of insurance claims processes.
Building upon her skills and knowledge, Winnie progressed to a prominent position at a brokerage, where she assumed the responsibility of managing insurance claims for a large telecommunications company. In this capacity, Winnie demonstrated exceptional organisational abilities and a keen eye for detail, ensuring the smooth processing of claims and delivering optimal outcomes for clients.
Additionally, Winnie also excelled in claim lodgment and premium payment management for two major insurers. During her tenure, Winnie efficiently facilitated the transfer of insurance claims to the respective insurers while also overseeing critical tasks such as premium payments and database management.