Serving the Industry

Partner with an industry leader.

Having the right people with the requisite skills and the right processes in place means we can handle any and every sized claim – from small domestic and motor losses to natural disasters, as well as major or complex losses from all lines of business.

Determining the right outcome for every situation is as critically important to us as it is to you.

Insurers and Brokers

At McLarens, we’re globally recognised for our comprehensive claims administration services, tailored specifically to meet the unique needs of both insurers and brokers. With our extensive resources and expertise, we drive swift and effective claim resolutions that enhance policyholder satisfaction for insurers and provide brokers with precision and consistency in managing their clients' claims.

For insurers, our solutions focus on improving retention rates by offering streamlined, cost-effective processes that enhance operational efficiency and profitability. We understand that retaining policyholders is more cost-effective than acquiring new ones, and our approach is designed with this in mind.

For brokers, we offer a relationship-focused approach, delivering tailor-made solutions that align with the specific needs of your clients. We work closely with you to design bespoke, cost-effective claims management strategies, ensuring efficiency in an evolving market.

Leveraging our deep industry knowledge and advanced systems, we conduct thorough audits and craft solutions that address your unique goals and challenges. Partner with McLarens to optimise your claims process and stay ahead in a competitive market.

Health and Safety

We have a robust and comprehensive health and safety policy that ensures full compliance with the Health & Safety at Work Act 2015 and are currently qualified through SiteSafe and CM3.

McLarens also has a comprehensive Contractor Management Programme, which ensures every contractor we appoint to undertake remedial work is vetted, or has been pre-vetted by another approved company, through our Health & Safety pre-qualification. We also provide ongoing practical support for every job our contractors undertake for our business.

The core aims of our health and safety philosophy are:

  • No business objective will take priority over health and safety
  • All incidents are preventable
  • Whilst management has ultimate accountability, we all have responsibility for health and safety
  • All personnel have the responsibility to stop any job they believe is unsafe or cannot be continued in a safe manner.

Privacy, Data & Compliance

McLarens is dedicated to the protection and reliability of our client data. We adhere to a strict policy to ensure that the security and privacy of our client’s data meet the standards of our industry, our clients and our company.

We comply with United States, United Kingdom and local Anti-Money Laundering legislation with ASB Bank providing our compliance and auditing processes. We manually check that all local businesses we deal with are registered with New Zealand Companies Register and show verification of accounts before any payments are completed.

We take privacy seriously and are committed to the protection of our clients rights in accordance with the Information Privacy Principles, as set out in the Privacy Act 2020.

We have comprehensive training modules around our obligations under the Privacy Act which are issued to all staff. When it comes to potential breaches, requests for information and correction of information regarding our claimants, we have robust processes in place.