Our Expertise

Industry leading solutions for customers in any situation.

We provide Loss Adjusting and Claim Services all over
New Zealand stretching from the top of the North Island to the bottom of the South Island.

We have experienced people ready to respond to your claim or claim-related matter 24 hours a day, 7 days a week. Our personal approach to processing claims ensures the right person with the right skill set is assigned.

The McLarens Way

The McLarens Way has been developed as a set of performance standards that put a consistent framework around expectations.

We took the individual standards of all of our Insurer clients and our goal was to exceed all, so we made our target tougher.

We call that The McLarens Way.

Barriers to achieving/exceeding service standards are not all about human behaviours. To this end, our systems and processes are also focused on supporting our people to succeed. The embedding of The McLarens Way time frames into our Claims Management System ensures that our achievement to these standards is as transparent as everything else that we do.

Best Practice

Our delivery of good decisions, based on our extensive expertise and exemplary customer care and service standards, is a priority in providing end to end claim management.

So, whilst technology does have an important role to play in providing an enhanced customer experience, we recognise that our commitment and expertise in claim-handling have to - and will - be the foundation from which we deliver an exceptional customer service.

To achieve that, we have developed a set of Best Practice guidelines, which we adhere to and which underpin our assurance that we will provide a consistently excellent technical claim management service.