Our Expertise
Industry leading solutions for customers in any situation.
We provide Loss Adjusting and Claim Services all over
New Zealand stretching from the top of the North Island to the bottom of the South Island.
We have experienced people ready to respond to your claim or claim-related matter 24 hours a day, 7 days a week. Our personal approach to processing claims ensures the right person with the right skill set is assigned.
areas of expertise
The McLarens Way
The McLarens Way has been developed as a set of performance standards that put a consistent framework around expectations.
We took the individual standards of all of our clients and set ourselves a higher benchmark—one that aims to exceed them all.
We call that The McLarens Way.
We recognise that barriers to meeting or exceeding service standards are not solely about human behaviour. That’s why our systems and processes are also designed to support our people to succeed. Our proprietary claims management system, Centric, has The McLarens Way benchmark built into its core. This ensures that performance is consistently measured and clearly visible, just like everything else we do.
At the heart of The McLarens Way is a commitment to sound decision-making, grounded in deep technical expertise and a high standard of customer care. While technology enhances the process, it’s our people and their claim-handling expertise that form the foundation of our service.
To support this, we follow clearly defined best practice guidelines that help ensure our technical claim management is consistent, accurate, and delivered to the highest standard, across every claim, every time.