Four-midable Victory: McLarens Wins Again!

We are beyond excited, humbled, and honoured to share that McLarens New Zealand has been awarded Professional Services Firm of the Year at the 12th New Zealand Insurance Industry Awards, hosted by ANZIIF. This marks the fourth consecutive year we’ve received this prestigious recognition!

The awards ceremony, held at the stunning Cordis Hotel in Auckland, was a night to remember as the insurance industry came together to celebrate excellence, innovation, and teamwork.

Accepting the award on behalf of the company, Managing Director Andrew Brooke expressed heartfelt gratitude to the team, saying:
"Every person, every role, and every contribution has played a vital part in securing this recognition."

The judges shared that this year’s category was fiercely contested, but we stood out for several key reasons:

Client Focus: We were proud to retain 100% of our clients in 2023 while increasing business-as-usual revenue by 21%. Our appointment of a Client Advocacy Officer during major catastrophes significantly improved customer outcomes, reducing complaints by 57%—a result the judges commended as a testament to our commitment to improving the client experience.

People-Centric Approach: Judges were particularly impressed by our innovative people development initiatives, including burnout prevention training, mental and financial well-being check-ins, and DE&I education. Our standout initiative, the four-day company weekend at SkyCity, combined professional development with creative and engaging team bonding.

Community Contributions: Our commitment to corporate responsibility shone through in 2023, with sponsorships and participation in charitable initiatives such as Spirit to Cure, Movember, and Pink Shirt Day.

This remarkable milestone reflects the relentless commitment of our everyday superheroes—our incredible team—who show up every day to go above and beyond in delivering exceptional service to all our customers. Their dedication and passion continue to inspire us, and this award belongs to each and every one of them.

We also had an amazing time celebrating with the wider industry, recognising the collective effort and excellence that drives us all forward. Congratulations to all the finalists and winners.

Here’s to another year of delivering the best for our customers and making tomorrow a better day… today.